Equipment Field Service Technician

WW Cannon•Dallas, TX

1d•Onsite

About The Position

WW Cannon, a leading dock and door and material handling solutions provider, is seeking passionate individuals to join their team as Equipment Field Service Technicians. The company is looking for motivated and detail-oriented individuals with a strong mechanical aptitude and a willingness to learn, along with excellent communication skills. No prior experience in this specific field is required, just a can-do attitude and a passion for learning, making it an opportunity for professionals from other fields like Automotive, HVAC, Industrial, or Crane Mechanics to make a fresh start. As an Equipment Field Service Technician, you will be a key player in installing, maintaining, and repairing essential equipment such as dock levelers, pedestrian doors, conveyors, and material lifts. The role involves working at various customer locations throughout the Dallas/Fort Worth metroplex, with occasional travel to other areas. WW Cannon emphasizes continuous learning and development, providing top-notch training and encouraging team members to share their ideas and expertise.

Requirements

Ability to pass a criminal background check required for access to municipal, government, and defense contractor facilities.
Must be legally authorized to work in the United States.
Valid driver’s license with an acceptable driving record validated with a comprehensive Motor Vehicle Report.
Ability to successfully complete a pre-employment drug screening.
Regularly exert force up to 100 lbs. and frequently handle loads up to 50 lbs.
Ability to perform strenuous and heavy work with full body motion for climbing, reaching, pushing, lifting, reaching, etc.
Strong work ethic, reliability, and commitment to safety, communication, and customer service.
High school diploma or equivalent.
3+ years of installation or construction experience.
Strong problem-solving, and critical thinking ability.
Maintain appropriate dress code by wearing customer ready uniform daily and always be well groomed.
Motivated and detail-oriented individual with a strong mechanical aptitude and a willingness to learn with excellent communication skills.
Basic experience necessary, and a passion for learning!

Nice To Haves

2 to 3 years of repair or service technician experience preferred.
1 to 3 years of welding, electrical diagnostic, mechanical and hydraulic maintenance experience a plus.
Experience with installing and/or maintaining material handling equipment.
OSHA safety training or industry certifications.
Experience working on government or high-security job sites.

Responsibilities

Analyze and diagnose installation, maintenance and repair problems on overhead doors, dock levelers, entry doors and other mechanical and electrical equipment we sell and service such as VRC's and Conveyors.
Communicate needs for additional repairs, part requirements or unexpected service delays as needed to the Service Support Team.
Efficiently perform PM's on equipment or per customer contract.
Attend service and training meetings and seminars as provided by the company to grow and your job skills.
Accurately document each service call and provide the necessary electronic paperwork in addition to mandatory inspection documentation of equipment and Safety Pre-Task Plans.
Lead and manage all assigned crew members in partnership with the Service Department Manager.
Observe and ensure all safety procedures are being followed at all times with all assigned crew members.

Benefits

Competitive Pay: $23.00 to $33.00 / hour (depending on experience)
Work Time: Monday-Friday, Daytime, Overtime available
Paid Time Off: Vacation Time & Personal/Sick Time
Paid Holidays (8 per year)
Thorough on-boarding and training program for all new employees and promoted employees.
Career Growth Path (3 levels of Certifications and Role Structure)
Medical Insurance, Vision, Dental and RX Card (insurance eligibility starts the first of the month after your start date)
Long and Short Term Disability
Simple IRA with matching employer contribution
Maximum of $200/year for one pair of steel toe boots reimbursed to employee (subject to company qualification policy)
Company Uniform: provided
Use of a Company truck and all tools/equipment needed for Foremen and Lead Technicians (company trucks and tools assigned to employees once training period is completed)
Company paid Chaplains through Marketplace
Complimentary subscription to SmartDollar - online, on-demand financial fitness tool.