Industrial Engineering Intern - Summer 2026 (Puerto Rico)

Elevance Health•San Juan, PR

5d•Hybrid

About The Position

The Industrial Engineering (IE) Intern – MSO Operations & Strategic Projects will be responsible for supporting MSO operational performance and strategic initiatives by documenting and improving key processes, developing SOPs/standard work, analyzing operational data, and helping implement solutions that improve quality, cost, delivery, and customer/member/provider experience. This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law.

Requirements

Ability to work a minimum of 40 hours per week, 8 hours per day
Currently enrolled in an accredited college/university pursuing a Bachelor’s degree in Industrial Engineering or a closely related field (Systems Engineering, Operations, Supply Chain, Business Analytics).
Students must be authorized to work in the U.S. without future visa sponsorship requirements.
Working knowledge of Microsoft Excel and PowerPoint

Nice To Haves

Experience completing process maps / flow charts (swimlane diagrams, SIPOC, value stream maps) using tools such as Visio, Lucidchart, Miro, or PowerPoint.
Experience writing and maintaining SOPs / standard work and translating process steps into clear documentation (checklists, decision trees, scripts, FAQs).
Exposure to Lean / Six Sigma methods (coursework or project experience; Yellow Belt a plus).

Responsibilities

Create process maps/flow charts for key MSO workflows (current-state and future-state) using standard IE tools (swim lanes, decision points, handoffs), and validates maps through stakeholder interviews and observation/shadowing.
Develop and update SOPs / standard work (step-by-step procedures, roles & responsibilities, checklists, job aids, escalation paths) to improve consistency, quality, and training effectiveness.
Identify waste and root causes using Lean/IE problem-solving methods (5 Whys, fishbone/Ishikawa, Pareto, spaghetti diagrams, value stream mapping) and translates findings into improvement recommendations.
Conduct time studies and workload analysis to quantify cycle times, wait times, touch time, rework, and staffing impacts; summarizes findings for leadership.
Build performance reporting and dashboards to monitor operational KPIs (throughput, backlog, SLA compliance, aging, productivity, error rates) and supports ongoing performance reviews.
Support process improvement pilots by defining measures of success, documenting changes, training stakeholders on new workflows, and tracking pre/post results.
Facilitate working sessions with cross-functional partners to capture requirements, confirm process steps, and align on future-state design.
Create “control plans” to sustain improvements (process ownership, audit steps, metric monitoring cadence, and continuous feedback loops).
Maintain project documentation (charters, timelines, RAID logs, meeting notes, decision logs) and contributes to strategic initiative deliverables and executive-ready updates.