Industrial Engineer - Repair Operations

Motorola Solutions•Allen, TX

12d•Hybrid

About The Position

At Motorola Solutions, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. We provide solutions to first responders needs when a moment brings catastrophe. Whether you’re an aspiring Industrial Engineer or a Manufacturing Wiz, there’s an ideal opportunity waiting for you at Motorola Solutions. We’ve created an atmosphere where you can start your career, remain in one area of specialty, or use your experience as a springboard to other areas. In fact, Motorola Solutions was named the second best company to work for young professionals by Forbes in 2013. It’s a dynamic environment where your ideas and input will be valued and where you’ll do some of the best work of your life. We are seeking a highly skilled Industrial Engineer to join our Repair Operations team. This individual will serve as a key contributor in maintaining and improving the efficiency of our complex, lean repair organization. The role requires a multifaceted approach, balancing core engineering responsibilities—such as capacity analysis, workflow design, and inventory management—with global customer experience representation. The ideal candidate will be adept at leading cross-functional projects, implementing process improvements, and managing complex stakeholder relationships, as demonstrated by the successful execution of key business initiatives.

Requirements

BS in Industrial Engineering or Manufacturing Engineering or related.
2+ years of experience
Legal authorization to work in the U.S. indefinitely is required.
Employer work permit sponsorship is not available for this position.
Proven experience in Industrial Engineering, workflow design, and process analysis.
Strong background in inventory analysis and management.
Ability to support advanced diagnostic operations, including repair material research and AI/ML-driven diagnosis support.
Exceptional stakeholder management skills, capable of bridging communication between technical teams, external partners, and senior leadership.
Ability to balance multiple complex initiatives simultaneously while meeting strict deliverables.

Nice To Haves

Familiarity with LMR repair operations and cross-site coordination is highly preferred.

Responsibilities

Design, analyze, and implement workflow improvements to enhance repair operations.
Utilize data analytics to identify personnel shortfalls and drive solutions to improve service delivery, specifically targeting On-Time Delivery and reduced Delinquent Backlog.
Lead and support critical projects, including cross-functional initiatives such as training leads for business transfers (e.g., Project Longitude) and managing pilot programs for new inventory builds.
Act as the Global Customer Experience Representative for Repair, ensuring repair enhancements align with customer needs and satisfaction metrics (e.g., driving YoY improvements in Annual Relationship Surveys).
Oversee integration efforts for repair services and ensure smooth material flow and process consistency across multiple sites.
Coordinate directly with external partners and internal teams to manage material requests, inventory status, and initiative blockers.