Industrial Customer Service Rep-INDCSREP

Norco, Inc.•Bend, OR

11h•Onsite

About The Position

Norco is currently seeking an individual to fill our Industrial Store Customer Service Representative position. The Industrial Store Customer Service Representative is responsible for serving walk-in customers and phone-in customers.

Requirements

Good working knowledge of all industrial products and gases
Ability to frequently lift up to 50 lbs
Ability to occasionally lift up to 100 lbs
Ability to sit, stand, or walk for extended periods of time

Responsibilities

Greet customers in a professional and enthusiastic way
Answer telephone calls promptly
Demonstrate in-depth knowledge of products, placement, availability, price and use
Sell welding and safety products and services to customer
Process customer orders and accurately input customer order into the computer
Research products needed for customer special applications
Follow up on customer orders not processed correctly and remedy situation
Keep sales literature current and organized
Perform other tasks as assigned or necessary
Keep accurate cash till and run daily cash reports
Answer customer calls and transfer customers if they need service from someone else
Stock shelves when needed
Communicate with Purchasing Department regarding any special order needs
Issue product sales quotes to customers
Load products into customer vehicle
Adhere to all established procedures, policies and safety rules
Perform other tasks as assigned or needed

Benefits

Employee Stock Ownership Plan (ESOP)
Health, Vision and Dental Insurance
Health Savings Account (HSA)
Medical and Dependent Care Flex Accounts (FSA)
Life Insurance provided at no cost to employee by Norco through United Heritage
Supplemental Accident, Disease, and Life Insurance through Colonial Life Insurance
Employee Tuition Reimbursement
401(k) with Employer Matching
Wellness Program
Employee Discount on products sold by Norco