Industrial Aftermarket Sales Manager
About The Position
We are seeking a strategic and results-driven Industrial Aftermarket Sales Manager to lead and grow our spare parts and aftermarket business across Industrial, OEM, and Environmental segments within both Process Industries and Life Sciences sectors. This role is critical in maximizing the lifecycle value of our installed base and ensuring customer uptime through effective aftermarket strategy and execution. The successful candidate will bring strong commercial acumen, excellent communication skills, and a solid understanding of technical components such as pumps, tubing, and valves. Reporting to the Direct Sales Manager, this role works cross-functionally and with executive leadership to align parts availability, pricing, and order execution with broader business objectives across the United States.
Requirements
- Proven experience in aftermarket sales, spare parts, or a related commercial role within a technical or industrial environment
- Strong commercial acumen with the ability to drive revenue growth and margin performance
- Experience working with technical products such as pumps, tubing, valves, or similar components
- Demonstrated ability to build and scale structured programs or initiatives
- Strong communication and stakeholder management skills, with the ability to engage across all levels of the organization
- Experience working cross-functionally with Sales, Operations, Supply Chain, and Customer Experience teams
- Analytical mindset with the ability to use data to inform decisions and drive performance
- Experience across both Life Sciences and Process Industries sectors
- Familiarity with CRM systems and data-driven sales tools
- Experience managing national or multi-region accounts and programs
- Background in manufacturing, industrial, or technical product environments
Responsibilities
- Develop and execute a comprehensive aftermarket and spare parts sales strategy to achieve revenue and margin targets
- Identify growth opportunities within the installed base and across customer segments
- Align aftermarket strategy with broader commercial and operational priorities
- Manage the full lifecycle of the spare parts catalog, including identification of high-turn items
- Develop and implement “recommended spare parts” kits for key customers
- Support efficient execution of smaller, non-project-related orders
- Lead negotiations for long-term spare parts agreements and service level agreements (SLAs)
- Build and maintain strong relationships with customers, distributors, and channel partners
- Ensure alignment between pricing strategy, customer expectations, and business objectives
- Partner with Operations, Finance, Procurement, and Customer Experience teams to align inventory, demand, and service levels
- Work across Sales, Marketing, Quality, Logistics, and Manufacturing to support execution and customer outcomes
- Engage effectively with stakeholders at all levels of the organization
- Identify potential supply chain risks and proactively implement mitigation strategies
- Ensure parts availability supports customer uptime and service commitments
- Track sales performance, lead times, and customer satisfaction using CRM and analytics tools
- Monitor key metrics and provide insights to support decision-making and continuous improvement
- Support internal training initiatives to strengthen knowledge of aftermarket solutions across sales and field teams
- Promote best practices and consistency in how aftermarket opportunities are identified and managed
Benefits
- 5% employer 401K contribution
- 50% match on up to 3% of your contributions for added financial security
- 16 weeks at 100% pay for parental leave
- Gradual transition with a unique 80% work schedule while still receiving 100% of your pay for the first 6 months after parental leave
- Generous vacation and well-being day
- 9 observed holidays
- 1 floating holiday day
- Up to 15 caregiver days
- 80 hours of annual sick leave
- 3 paid volunteer days each year
- Offering of 3 healthcare plans with HSA contributions
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
