Indoor Activity Center Manager (SPO CHA)

Round1•Houston, TX

3d•Onsite

About The Position

The Sports Challenge (Spo-Cha) Manager is responsible for managing all Spo-Cha operations and delivering an excellent customer experience. The Spo-Cha Manager will forecast, plan and manage all Spo-Cha orders, staff and finance. His/her goal is to maximize sales and revenue, customer satisfaction, and employee engagement. Open availability, especially nights and weekends, is preferred. Every member of the management team will handle and serve alcohol, you must be at least 21 years or older.

Requirements

High School Diploma or GED
Must be at least 21 years or older
Spo-Cha Managers must possess a strong sense of customer service and interpersonal skills to include high integrity and respects for everyone.
The Spo-Cha Manager must demonstrate solid communication skills, strong critical and analytical thinking skills, and appreciation for diversity (thought, ethnic, gender, etc.).
High School Diploma or two year related experience; or equivalent combination of education and experience.

Nice To Haves

Open availability, especially nights and weekends

Responsibilities

Achieve sales goals by meeting or exceeding expectations.
Maintain a safe & hazard free environment/sporting area, report customer injuries/accidents.
Consult with the GM to formulate and execute a plan for achieving sales targets.
Properly train new or existing employees.
Take measures regarding the increase or decrease in the number of employees and maintain an appropriate roster in cooperation with the GM.
Predict store sales, create shifts within labor budget, manage store expenses.
Do daily facility operations, environment implementation, improvement, management, and safety checks.
Maintain facility to OSHA standards.
Perform maintenance and repair inside the Spo-Cha building (sometimes using a stepladder to handle high places).
Complete daily reports & task in a timely manner.
Perform accurate inventory counts, ordering, and delivery management in order to maintain proper inventory levels.
Assist in making decisions (promotion, salary cuts, etc.) in consultation with GM to evaluate employee performance.
Build, share, and execute effective workflows with staff.
Communicate important information to staff when needed.
Resolve various problems (level of service, operations, staffing, etc.) that occur in the department with the staff.
Perform refunds and cancellations for sales under appropriate rules and judgment.
Conduct cash & equipment audits in accordance to LP guidelines.
Follows Company guidelines for managing confidential information, customer satisfaction and supervising Spo-Cha associates.
Ensures satisfactory maintenance, appearance and condition of assigned facilities to comply with security, safety and environmental codes and ordinances.
Enforces compliance with all local, state, federal regulations and company policy pertaining to safety, loss prevention.
Opening & closing duties to include checking all doors and setting the alarm or disengaging the alarm upon entering.