Indirect Service Representative- Fort Worth

EECU•Fort Worth, TX

7h•Onsite

About The Position

EECU is seeking an Indirect Service Representative to manage the entry and distribution of indirect loan packets to the funding team. This role involves collaborating with EECU’s Indirect dealerships to recover auxiliary cancellation products on charged-off auto loans. The representative will provide weekly status reports to dealerships, confirm accurate lien recording on all Indirect Auto Loans (averaging 1,500 lien perfections monthly), and collect documentation to ensure members are reimbursed for eligible pro-rated refunds per Texas SB1052 law. Additionally, the position is responsible for processing dealership drafts, ensuring front-line staff funded the correct amounts, and that monies were deposited into the proper GL. The role also involves verifying dealership lien holder registration and owner registration, providing monthly updates to the Accounting Department on the Draft GL report, and processing daily payoff checks (averaging 1,000+ transactions monthly). If payoff checks are insufficient, the incumbent must work with the dealership to resolve the issue. The representative will run daily Adverse Counteroffer notifications in TERES/SAIL software and provide backup assistance to Indirect Funders. A thorough knowledge of multiple software programs, including Symitar, Meridian Link, TERES/SAIL, TXDOT, eFunds, and OFAC, is required. The position also ensures compliance with all Federal and State rules and regulations, including Bank Secrecy Act, Anti-Money Laundering, Reg B, Reg Z, Service Members Civil Relief, FCRA/FACTA, Bank Bribery Act, and NCUA Privacy Regulations, and requires attendance at BSA training.

Requirements

Three years indirect lending services experience
Analytical skills
Computer proficiency
Title experience
Knowledge of auxiliary products and drafting process
Strong decision-making ability
Good judgment
Ability to meet deadlines
Extremely detailed
Ability to handle a fast-paced atmosphere
Ability to effectively communicate to dealers to obtain completed loan packets in a timely manner for funding
Ability to deal with members and/or dealerships in difficult situations
Ability to reconcile general ledger accounts in a timely manner with accuracy
Good credit history (EECU will evaluate applicant's credit history in compliance with applicable laws)

Responsibilities

Ensure all received indirect loan packets are entered in the system and distributed to the funding team for processing.
Work closely with EECU’s Indirect dealerships on recovering auxiliary cancellation products on EECU’s Indirect charged off auto loans.
Provide applicable Indirect dealerships a weekly status report to resolve any outstanding accounts.
Confirm that EECU’s lien was properly recorded on all Indirect Auto Loans.
Collect and maintain documentation from GAP Administrator or Indirect dealership(s) reflecting member reimbursement of eligible pro-rated refunds per Texas SB1052 law.
Process dealership drafts by ensuring front-line staff executed the transaction accordingly.
Work closely with EECU’s Accounting Department to ensure front-line staff funded the appropriate amount, monies were deposited into the proper GL, verifies the dealership properly recorded EECU as lien holder, and registered EECU’s member as owner.
Provide a monthly update to Accounting Department regarding the Draft GL report.
Process daily payoff checks from dealerships and/or insurance companies.
Work with dealerships to resolve issues if payoff checks do not satisfy the loan in full.
Run daily Adverse Counteroffer notifications in TERES/SAIL software system.
Provide backup assistance to the Indirect Funders.
Maintain thorough knowledge of multiple software programs, Symitar, Meridian Link, TERES/SAIL, as well as TXDOT, eFunds and OFAC.
Ensure compliance of all Federal and State rules and regulations pertaining to banking and lending.
Attend initial and ongoing annual Bank Secrecy Act training.