Indirect Processor II

Wings Credit Union•Colorado Springs, CO

15h•$22 - $26

About The Position

The Indirect Lending Processor II ensures new indirect auto loans are accurately and promptly processed and boarded to the loan system. The role serves as a subject matter expert and key contact for dealerships, the call center, and internal team members. It provides mentoring and troubleshooting support to entry-level Indirect Lending Processors, assists with escalated issues, and helps maintain strong communication and relationships between the Credit Union and dealership partners. The position also helps prevent fraud by reviewing and mitigating Fraud Shield and red flag alerts, verifying account and identification information, and ensuring dealer loan packets are complete, accurate, and compliant with applicable requirements.

Requirements

High school diploma, GED, or equivalent.
At least 3 years of general lending or loan experience, or equivalent work experience.
At least 2 years of consumer lending, processing, or auto dealer office experience.
Strong understanding of processing standard to elevated member account transactions, including transfers, address changes, and minor maintenance.
Ability to recognize and verify the validity and completeness of lending documents and contracts.
Ability to communicate and resolve member-lending and contract problems within the department and with dealerships.
Ability to resolve challenging funding packet issues with little supervision.
Ability to use available tools and dealership documents to detect and mitigate fraudulent activity to prevent losses to the credit union.
Ability to resolve funding delays with minimal assistance.
Strong attention to detail and transaction accuracy.
Professional and courteous communication skills.
Basic working functionality in the Symitar system and Wings' loan booking system.
Working knowledge of loan documentation requirements.
Proficiency using 10 Key for data entry.

Responsibilities

Review supporting loan documentation for accuracy and completeness, including contracts, title applications, bills of sale, insurance, credit reports, loan applications, warranties, GAP coverage, dealer products, and vehicle valuation documentation; enter required information into the loan system.
Ensure each loan file meets legal and compliance requirements.
Resolve funding issues with dealers or members to ensure accuracy and completeness.
Review loan files to clear fraud shields and red flags, and check identification and paperwork for fraud and compliance.
Calculate amounts owed to dealerships by evaluating lending guidelines, program requirements, and dealership figures.
Review documentation to ensure underwriting conditions are met and clear conditions when warranted.
Adhere to Wings policies, procedures, and regulations pertaining to the Bank Secrecy Act.
Provide mentoring and troubleshooting support to entry-level Indirect Lending Processors and assist with escalated issues.
Serve as a subject matter expert and key point of contact for dealerships, the call center, and internal team members.