Indirect Loan Processing Supervisor

ICCU•Chubbuck, ID

11d

About The Position

Oversees indirect loan processing and works with the Indirect Lending Processing Manager (ILPM) and Vice President of Indirect Lending to execute the team’s vision. Supports procedure changes and special tasks, hires and develops the Indirect Loan Processing (ILP) team, monitors performance, and conducts audits and periodic quality-control reviews. Works with the ILPM to monitor current and future volume and maintain adequate staffing. Supports department goals and ensures courteous, accurate, and efficient service to members and dealers. The role oversees day-to-day indirect lending processing operations, including HDLs, processor schedules, and workflow. It develops processors, supports their personal and professional growth, coordinates with management across Indirect Lending and Consumer Lending, handles escalations, and maintains dealer relationships. The supervisor monitors funding-time standards, team performance, workload, and efficiency gains; recommends system work tickets; and collaborates with compliance and risk teams to review audits, correct issues, and educate staff. The position also reviews and helps write loan-processing procedures. Candidates must be eligible for ICCU membership to obtain employment. The job description states that its listed duties describe general essential functions and are not an exhaustive account of all work requirements.

Requirements

At least one year of processing experience.
Ability to train and work cohesively with lending personnel.
Ability to maintain the confidentiality of Credit Union and member records.
Demonstrated cooperative and positive attitude toward members and Credit Union staff.
Professional conduct in appearance and attendance, and in the quality and quantity of work performed.
Detail-oriented approach and ability to maintain accuracy.
Ability to stay informed about new loan guidelines and programs.
Professional and courteous manner.
Willingness to comply with the Bank Secrecy Act and USA Patriot Act as implemented by ICCU.
Must be eligible for membership at ICCU to obtain employment.
Ability to perform tasks requiring manual dexterity, including paperwork processing, filing, stapling, sorting, collating, typing, and counting cash.
Ability to sit for extended periods.
Ability to lift 20–40 pounds of applicable supplies.
Ability to perform repetitive wrist, hand, and finger motions and reach keyboards.
Ability to operate basic office machines, including a calculator, computer, telephone, copy machine, and fax machine.

Nice To Haves

Bachelor’s degree preferred, or actively pursuing a degree.
Loan underwriting experience is a plus.

Responsibilities

Develop a team of processors that provides service to dealer partners and supports employees’ professional growth and promotability.
Work with management teams in Indirect Lending and Consumer Lending to promote consistency, communication, and teamwork.
Conduct one-on-one meetings and SDP writing processes for ILP employees, supporting their personal and professional development.
Oversee daily Indirect Lending Processing operations, HDLs, and coordination of processor schedules.
Work with Dealer Market Sales Managers to address escalated issues, including branch escalations, and assist ILP with dealer escalations.
Ensure the credit union’s acceptable funding-time standard is consistently met.
Foster positive dealer relationships and maintain communication among dealers and internal departments.
Oversee ILP training and monitor employees’ development as team members.
Update the department and Indirect Lending Management Team on efficiency gains, workload, and performance toward organizational goals.
Manage daily workflow and functions to achieve optimal throughput for the ILP process.
Suggest work tickets to the ILPM to drive efficiency gains or help stabilize systems.
Conduct loan-file audits to evaluate processors’ adherence to procedures.
Work with compliance and risk teams to review audits, correct issues, and provide staff education on policies and procedures.
Review and assist with writing loan-processing procedures as needed.
Hire, onboard, train, and monitor ILP team performance.
Conduct routine periodic quality-control reviews and support adherence to policies and procedures.
Work with the ILPM to monitor current and future volume and maintain adequate staffing.
Support the Indirect Lending Management team in achieving department goals and provide courteous, accurate, and efficient member and dealer service.