Indirect Loan Processing Coordinator
About The Position
At Space Coast Credit Union (SCCU), our members are at the heart of everything we do. Since 1951, we’ve been committed to delivering financial services founded on integrity and a people-first philosophy. As the Indirect Loan Processing Coordinator at our Melbourne Headquarters, you will provide timely and accurate responses to loan applications for members and potential members who are requesting financing at participating indirect automobile, motorcycle, RV and boat dealerships. Ensures accuracy and completeness of indirect loan documents generated from participating dealers and to ensure the timely disbursement of indirect loans and dealer reserves.
Requirements
- High school diploma or equivalent required.
- Six (6) months’ customer service experience required.
Nice To Haves
- Bilingual preferred
Responsibilities
- Manages incomplete loan applications by conducting timely follow-up and maintaining clear communication with applicants and dealer partners
- Monitors multiple submission channels for required documentation, updates application information, and requests additional items as needed to advance applications.
- Proactively collaborates with the Indirect Loan Processor and other Indirect Lending teams to resolve issues and ensure smooth progression of loan applications; rejects or submits applications for decline when they do not meet completion deadlines or SCCU guidelines.
- Responds to incoming telephone inquiries regarding indirect loans from dealer partners, members, and SCCU Team Members, providing application status updates and issue resolution.
- Assist peers with application workload as needed, helping resolve outstanding items to support team efficiency and workflow.
- Demonstrates consistent self‑motivation and independent problem-solving skills with minimal supervision, maximizing productivity, efficiency, and member satisfaction; recommends improvements to work methods or procedures to enhance process efficiency and quality of results.
Benefits
- Competitive pay
- comprehensive health coverage
- retirement plans
- paid time off
- Birthday PTO
- 11 Federal Holidays
- tuition assistance
- flex scheduling
- discounts on SCCU financial products- auto loans, mortgages, credit card interest rate and more
- Medical, dental, and vision insurance
- Employee Assistance Program
- 401(k) match (5%)
- HSA match
- SCCU-paid insurance (short/long-term disability, life insurance)
- Tuition reimbursement after one year of service
- 20+ days of PTO
- Lower rates on loans, credit cards, and no fee SCCU accounts!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
