Direct Loan Processing Coordinator
About The Position
At Space Coast Credit Union (SCCU), our members are at the heart of everything we do. Since 1951, we’ve been committed to delivering financial services founded on integrity and a people-first philosophy. As the Direct Loan Processing Coordinator at our Miramar Operations Center, you will act as a representative of SCCU by providing exceptional quality service to members; to prepare and transmit all approved loans originated through the Express Services function, ensuring a timely closing to exceed membership expectation; and to support all processing efforts of the Direct Processing and Consumer Lending teams.
Requirements
- High School diploma or equivalent required.
- 1-3 years prior experience in a customer service or lending related field required, banking experience a plus.
Nice To Haves
- banking experience a plus
Responsibilities
- Manage incomplete consumer applications for closing, both in branch and electronically, ensuring all documentation is accurate, complete and compliant with regulatory and credit union procedures.
- Monitor multiple submission channels for additional applications in progress, updating information and requesting additional documentation as needed.
- Make outbound calls to members and internal partners to resolve pending items, gather required information, and move applications forward.
- Proactively collaborate with the Direct Loan Processor and other Consumer Lending team members to resolve issues and ensure smooth progression of loan applications.
- Respond to incoming telephone inquiries regarding direct loans from internal departments, members and SCCU team members by providing timely status updates and resolving questions.
- Assist peers with loan applications as needed, supporting team efficiency and workflow by helping to resolve outstanding items.
- Demonstrate strong self-motivation, independent problem-solving skills, requiring minimal supervision, to maximize productivity, efficiency and member satisfaction.
- Recommend improvements to work methods or procedures to enhance efficiency and quality of results.
- Maintain reliable attendance and punctuality, which are essential functions of this role.
Benefits
- Competitive pay
- comprehensive health coverage
- retirement plans
- paid time off
- Birthday PTO
- 11 Federal Holidays
- tuition assistance
- flex scheduling
- discounts on SCCU financial products- auto loans, mortgages, credit card interest rate and more
- Medical, dental, and vision insurance
- Employee Assistance Program
- 401(k) match (5%)
- HSA match
- SCCU-paid insurance (short/long-term disability, life insurance)
- Tuition reimbursement after one year of service
- 20+ days of PTO
- Lower rates on loans, credit cards, and no fee SCCU accounts!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
