Independent Licensed Claims Adjuster - Team Manager - (Remote)

Sutherland • Las Vegas, NV

4h • Remote

About The Position

Sutherland is looking to add an Independent Licensed Claims Adjuster - Team Manager - (Remote) - to our team. If you feel you're ready for the next step in your career, and have passion for coaching & mentoring others, we want to hear from you! As a Team Manger you will get to:
Impact the Bottom Line: Drive the performance of a team of Consultants, meeting and exceeding all KPI targets.
Strengthen Relationships: Manage attrition, shrinkage, and other critical metrics of the team.
Influence the Lives of Others: Coach and mentor Consultants, providing feedback and performance management.
Keep Management Updated: Inform leadership on the latest trends of end-user customers and provide feedback to Ops Managers.
Define Sutherland's Reputation: Drive organizational initiatives within the team from time to time.
Claims Assessment: Review, validate, and adjudicate claims submitted by hosts and guests.
Investigation & Documentation: Analyze supporting evidence (e.g., photos, videos, receipts) and conduct thorough investigations to ensure policy compliance

Requirements

• Must hold a current and active U.S. Claims Adjuster License for at least 2 years (state-specific or multi-state as applicable)
• Minimum of 3 years of experience managing a team of 10 plus adjusters
• Be able to work in MS Office
• Be able to work in a fast-paced environment
• Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
• Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
• Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner

Responsibilities

• Drive the performance of a team of Consultants, meeting and exceeding all KPI targets.
• Manage attrition, shrinkage, and other critical metrics of the team.
• Coach and mentor Consultants, providing feedback and performance management.
• Inform leadership on the latest trends of end-user customers and provide feedback to Ops Managers.
• Drive organizational initiatives within the team from time to time.
• Review, validate, and adjudicate claims submitted by hosts and guests.
• Analyze supporting evidence (e.g., photos, videos, receipts) and conduct thorough investigations to ensure policy compliance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees