Independence Support Analyst

Forvis Mazars•Charlotte, NC

1d•Hybrid

About The Position

The Independence Support Analyst supports the Network’s independence and compliance processes by providing technical assistance, troubleshooting issues, and performing basic data analytics under supervision. This role is ideal for early career professionals seeking experience in compliance operations, technology support, and global collaboration.

Requirements

Bachelor's Degree
Strong problem-solving, analytical and critical thinking skills
Clear and professional verbal and written communication skills
Willingness to learn new systems and tools
Proficiency in Microsoft Office Suite
Ability to occasionally travel domestically and internationally

Nice To Haves

1+ years of relevant experience

Responsibilities

Manage day-to-day WeCheck support tickets (WeCheck is the Network’s internally developed independence check tool)
Ensure timely resolution of tickets by following established protocols
Maintain accurate documentation of issues, troubleshooting steps and final resolution
Assist Country Acceptance Officers (Group) / Acceptance Team (US) with guidance and data collection to ensure adherence to international independence standards
Record all support requests, escalations and actions taken in the tracking system, ensuring accuracy and completeness
Maintain organized documentation to support auditability and process consistency
Work with global teams across regions and time zones
Communicate effectively in a multinational, cross-cultural environment
Participate in the deployment of the Network independence compliance tool, including testing new tool functionalities prior to release
Perform basic data analysis to support trend identification, recurring issue detection and potential improvements
Assist with preparing summaries or reports under supervisor