Income Maintenance Supervisor II - Adult Medicaid- Long Term Care & Special Assistance

Johnston County•Johnston County DSS, NC

About The Position

Johnston County Department of Social Services is hiring an Income Maintenance Supervisor II for its Adult Medicaid - LTC/SA/CAP Unit. The role provides administrative, operational, and technical supervision to Income Maintenance Caseworkers processing Medicaid, Long-Term Care, and Special Assistance programs. The supervisor guides staff and oversees daily operations, workload distribution, staff development, eligibility determinations, and customer service. The position requires understanding and following state program policies and guidelines, maintaining ongoing departmental compliance, and responding to customers' eligibility assistance needs. It supports staff with complex case issues, evaluates unit performance, identifies operational and workflow improvements, manages personnel matters, and ensures compliance with federal, state, and county policies and standards. The supervisor must have thorough knowledge of NC FAST and some knowledge of EIS, ensure staff training needs are met, evaluate staff performance, and support continuous improvement initiatives and organizational goals. Other duties may include Shelter or Emergency Management responsibilities during a disaster.

Requirements

Thorough knowledge of manuals, rules, and procedures used in determining eligibility.
Thorough knowledge of investigative procedures and techniques.
Thorough knowledge of the rules, regulations, policies, and procedures of the judicial systems.
Considerable knowledge of the agency's organizational rules, policies, and procedures.
General knowledge of basic supervisory and management skills.
General understanding of budget and planning processes.
Good mathematical reasoning and computational skills.
Ability to recognize, collect, and evaluate evidence to support actions.
Ability to communicate effectively with applicants, community agencies, law enforcement agencies, and judiciary personnel to obtain or present pertinent data and negotiate agreements or cooperation.
Ability to maintain effective working relationships with other employees, the general public, and the judicial system.
Ability to present information orally or in writing.
Thorough knowledge of the NC FAST system and some knowledge of EIS.
High school diploma or equivalent.
Valid North Carolina driver's license.
Two years of experience working with Adult Medicaid eligibility determination and case management.
Four years of experience in an income maintenance program, including one year of supervisory experience; alternatively, three years of experience as a caseworker or investigator in an income maintenance program, preferably with one year of supervisory experience, or an equivalent combination of training and experience.

Nice To Haves

One year of supervisory experience.
Experience working with Adult Medicaid eligibility determination and case management.

Responsibilities

Provide administrative, operational, and technical supervision of Income Maintenance Caseworkers processing Medicaid, Long-Term Care, and Special Assistance programs.
Guide and direct caseworkers and oversee daily operations, workload distribution, and staff development.
Read, understand, and adhere to state program policies and guidelines.
Maintain and monitor ongoing departmental compliance.
Respond to customer requests for assistance regarding eligibility.
Ensure accurate and timely eligibility determinations.
Support staff in resolving complex case issues and promote high-quality customer service.
Evaluate unit performance and identify operational and workflow improvements.
Manage personnel matters and ensure compliance with federal, state, and county policies and standards.
Ensure staff training needs are met and evaluate staff work performance.
Support continuous improvement initiatives and organizational goals.
Perform other assigned duties, which may include Shelter or Emergency Management duties during a disaster.