Income Maintenance Caseworker - Dauphin County Assistance Office
About The Position
The Income Maintenance Caseworker position with the Department of Human Services offers a rewarding opportunity to support individuals and families during pivotal moments in their lives. This role empowers you to guide customers through essential programs that help them meet basic needs and build greater stability. You will join a team that is deeply committed to strong service and meaningful community support. This position provides meaningful opportunities to strengthen your skills and the ability to make a positive difference every day. This position focuses on determining eligibility for a variety of assistance programs while supporting customers with clear guidance and timely casework. After attending an 8-week Income Maintenance Standard Training Program (IMSTP), you will be completing your job duties in an office setting environment.
Requirements
- Four years of experience in interviewing or work requiring the analysis and interpretation of data; or A bachelor's degree; or Any equivalent combination of experience and training.
- Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree.
- Meet the PA residency requirement.
- Be able to perform essential job functions.
- Submission of criminal history reports (conditional offer of employment).
- Pass a background investigation.
- Pass an enhanced background check prior to beginning employment (for access to Federal Tax Information).
Nice To Haves
- Hiring preference for this vacancy may be given to candidates who live within Dauphin County.
Responsibilities
- Evaluate applications and determine eligibility for programs such as financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and Waivers
- Conduct phone and in-person interviews to gather information and understand customer circumstances
- Interpret and apply state and federal regulations to ensure accurate case decisions
- Enter information into automated systems and perform manual calculations for case processing
- Write clear and thorough case comments to record changes and document decisions
- Complete all assigned work within required timeframes and established procedures
Benefits
- Free Parking!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
