Income Maintenance Caseworker - Armstrong County Assistance Office
About The Position
The Income Maintenance Caseworker role with the Department of Human Services (DHS) gives you a powerful opportunity to uplift individuals and families when they need it most. This position allows you to grow your skills while making a real impact through essential public service. You will join the Armstrong County Assistance Office (CAO) team that takes pride in helping community members access vital programs and move toward greater stability. Step into a career that inspires confidence, encourages growth, and strengthens the community you serve. This position focuses on determining eligibility for a variety of assistance programs while supporting customers with clear guidance and timely casework. After attending an 8-week Income Maintenance Standard Training Program (IMSTP), you will be completing your job duties in an office setting environment.
Requirements
- Four years of experience in interviewing or work requiring the analysis and interpretation of data; or A bachelor's degree; or Any equivalent combination of experience and training.
- Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree.
- Meet the PA residency requirement.
- Be able to perform essential job functions.
- Pass a background investigation.
- Pass an enhanced background check prior to beginning employment, including a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.
Nice To Haves
- Hiring preference for this vacancy may be given to candidates who live within Armstrong County.
Responsibilities
- Evaluate applications and determine eligibility for programs such as financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and Waivers
- Conduct phone and in-person interviews to gather information and understand customer circumstances
- Interpret and apply state and federal regulations to ensure accurate case decisions
- Enter information into automated systems and perform manual calculations for case processing
- Write clear and thorough case comments to record changes and document decisions
- Complete all assigned work within required timeframes and established procedures
Benefits
- Free parking
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
