Income Maintenance Caseworker - Lancaster County Assistance Office

Commonwealth of Pennsylvania • Lancaster County, PA

5d • Hybrid

About The Position

As an Income Maintenance Caseworker with the Department of Human Services, you will help individuals and families during important moments of need at the Lancaster County Assistance Office. You provide clarity, direction, and assistance as applicants navigate essential programs. Your work helps ensure that people receive timely support that improves their stability and well-being. This position focuses on determining eligibility for a variety of assistance programs while supporting customers with clear guidance and timely casework. After attending an 8-week Income Maintenance Standard Training Program (IMSTP), you will be completing your job duties in an office setting environment.

Requirements

• Four years of experience in interviewing or work requiring the analysis and interpretation of data; or A bachelor's degree; or Any equivalent combination of experience and training.
• Must meet the PA residency requirement.
• Must be able to perform essential job functions.
• A conditional offer of employment will require submission of criminal history reports.
• Must pass a background investigation.
• Must pass an enhanced background check prior to beginning employment.
• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position.
• Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements.
• Your application must be submitted by the posting closing date.
• Completing the application, including all supplemental questions, serves as your exam for this position.
• You may only apply/test once for this posting.

Nice To Haves

• Hiring preference for this vacancy may be given to candidates who live within Lancaster County.

Responsibilities

• Evaluate applications and determine eligibility for programs such as financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and Waivers
• Conduct phone and in-person interviews to gather information and understand customer circumstances
• Interpret and apply state and federal regulations to ensure accurate case decisions
• Enter information into automated systems and perform manual calculations for case processing
• Write clear and thorough case comments to record changes and document decisions
• Complete all assigned work within required timeframes and established procedures

Benefits

• The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce.
• The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.
• The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level