Income Maintenance Caseworker - Westmoreland County Assistance Office

Commonwealth of Pennsylvania • Westmoreland County, PA

3d • Hybrid

About The Position

This position focuses on determining eligibility for a variety of assistance programs while supporting customers with clear guidance and timely casework. After attending an 8-week Income Maintenance Standard Training Program (IMSTP), you will be completing your job duties in an office setting environment. As an Income Maintenance Caseworker, you will perform the following duties: Eligibility Review: Evaluate applications and determine eligibility for programs such as financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and Waivers Customer Interviews: Conduct phone and in-person interviews to gather information and understand customer circumstances Policy Application: Interpret and apply state and federal regulations to ensure accurate case decisions Data Entry: Enter information into automated systems and perform manual calculations for case processing Case Documentation: Write clear and thorough case comments to record changes and document decisions Deadline Management: Complete all assigned work within required timeframes and established procedures.

Requirements

• Four years of experience in interviewing or work requiring the analysis and interpretation of data; or A bachelor's degree; or Any equivalent combination of experience and training.
• Meet the PA residency requirement.
• Be able to perform essential job functions.
• Pass a background investigation.
• Pass an enhanced background check prior to beginning employment, including a fingerprint-based federal records check, a PA State Police clearance, a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.

Nice To Haves

• Hiring preference for this vacancy may be given to candidates who live within Westmoreland County.

Responsibilities

• Evaluate applications and determine eligibility for programs such as financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and Waivers
• Conduct phone and in-person interviews to gather information and understand customer circumstances
• Interpret and apply state and federal regulations to ensure accurate case decisions
• Enter information into automated systems and perform manual calculations for case processing
• Write clear and thorough case comments to record changes and document decisions
• Complete all assigned work within required timeframes and established procedures

Benefits

• The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce.
• The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.
• The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level