Income Maintenance Caseworker II

Alamance County Government • Health & Human Services, NC

5d • Onsite

About The Position

Make a Difference. Change Lives. Build a Career You Can Be Proud Of. As an Income Maintenance Caseworker, you’ll do more than manage cases - you’ll be a lifeline for individuals and families seeking stability, dignity, and hope. Every call you take, every case you process, every person you help - it all adds up to real, tangible change. This is a chance to grow a meaningful career while lifting up the lives of others. All DSS positions are subject to reallocation contingent upon funding, agency needs and client population and are subject to perform work during emergency or disaster situations as required and may be required to staff shelter overnight. Apply now and become a vital part of something bigger.

Requirements

• Graduation from high school and three years of paraprofessional, clerical, or other public contact experience that included negotiating, interviewing, explaining information, the gathering and compiling of data, the analysis of data, and/or the performance of mathematical or legal tasks; or
• Graduation from high school and two years of paraprofessional, clerical, or other public contact experience that included negotiating, interviewing, explaining information, gathering and compiling data, analysis of data, and/or performance of mathematical or legal tasks, with at least one year of such experience in an income maintenance program; or
• Graduation from an accredited associate degree program in Human Services Technology, Social Services Associate, Paralegal Technology, Business Administration, Secretarial Science, or a closely related curriculum; or an equivalent combination of training and experience.
• At least one year of experience as an Income Maintenance Caseworker, or an equivalent combination of training and experience.

Nice To Haves

• Strong communication skills, written and spoken, with the ability to listen well and explain clearly.
• Analytical thinking, compassion, and sound judgment.
• Integrity, empathy, and the ability to remain composed in emotionally charged situations.
• A drive to solve problems and build trust for those who may not have a voice.
• The ability to multitask in a fast-paced, high-impact environment.

Responsibilities

• Conduct interviews with clients to understand their situation and determine their eligibility for vital assistance programs.
• Verify, document and key information to ensure services are delivered accurately and per policy guidelines.
• Help clients retain life-sustaining benefits like food and medical assistance by maintaining up-to-date, detailed case records.
• Support and guide people during their most vulnerable moments and connect them to other community resources.
• Manage an active caseload while following policies and procedures that help maximize state and federal support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED