Income Maintenance Caseworker II

Franklin County • Louisburg, NC

6d • Onsite

About The Position

Franklin County is seeking a dedicated and detail-driven Income Maintenance Caseworker II to help individuals and families access the essential services they depend on. In this vital role, you’ll evaluate eligibility, guide clients through complex programs, and provide steady, respectful support during moments of real need. The primary purpose of the Economic Services Caseworker is to effectively interview prospective applicants/recipients in order to assess the needs of the applicant or household unit, informing the applicant of the appropriate program requirements for current federal and state regulations, to take an application and process the application by correctly determining the initial eligibility, to maintain and apply changes for the authorized recipient/household, and to meet timely requirements for establishing and maintaining the ongoing eligibility for any applicable services. Work involves direct contact with the customer or their representative in order to obtain and verify necessary information to determine eligibility. Employee’s decisions are subject to second and/or third-party review for thoroughness, accuracy, and application of policy regulations. If the employee’s decision is incorrect, it can result in a negative impact on the agency and the State’s error rate. Errors in work or failure to make timely decisions regarding the customer’s eligibility for benefits could deprive the customer of needed services and could impact revenues for the county.

Requirements

• Considerable knowledge of the program/areas of assignment.
• General knowledge of all agency and community programs and services.
• Good mathematical reasoning and computational skills.
• Ability to read, analyze, and interpret rules, regulations and procedures.
• Ability to communicate with clients/applicants, the public at large, and public officials to obtain data, and to explain and interpret rules, regulations and procedures.
• Ability to perform caseworker functions within structured time frames.
• One year of experience as an Economic Services Caseworker or equivalent combination of training and experience.
• Possession of a valid North Carolina driver's license upon hire.

Nice To Haves

• Ability to instruct and to evaluate the work of lower level employees.

Responsibilities

• Interview prospective applicants/recipients to assess needs and determine eligibility for assistance programs.
• Inform applicants of program requirements based on federal and state regulations.
• Process applications by determining initial eligibility.
• Maintain and apply changes for authorized recipients/households.
• Meet timely requirements for establishing and maintaining ongoing eligibility for services.
• Obtain and verify necessary information through direct contact with customers or their representatives.
• Conduct interviews within the agency, by phone, or by mail.
• Inform customers of their right to apply for assistance programs and provide appropriate time standards for processing.
• Make necessary referrals for appropriate services.
• Verify information such as residence, identification, income, and resources.
• Assist customers with problems and concerns, including crises related to housing, heating, or utilities.
• Make appropriate referrals for emergency needs.
• Refer suspected fraud to the Program Integrity Caseworker.
• Schedule and prepare local hearing summaries within five calendar days if a hearing or appeal is requested.

Benefits

• Medical and dental insurance
• Elective supplemental insurance options such as short-term disability, vision, and voluntary term life
• Local government retirement
• 401(k) with a 4% employer contribution
• 13 county-observed paid holidays per year
• Employee wellness program inclusive of a county sponsored gym
• Employee assistant program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed