Income Maintenance Caseworker II

Craven County • New Bern, NC

1d

About The Position

The primary purpose of the Income Maintenance Caseworker is to take and process assistance applications, re-determine eligibility and process and react to any changes in the client’s situation. The Income Maintenance Team is comprised of six distinct units: Food and Nutrition Services, Adult Medicaid – PLA, Family and Children's Medicaid, Medicaid Transportation, Long Term Care/ SA/CAP and Day Care. Although Income Maintenance Caseworkers are assigned to a specific team at any given moment the worker may be asked to work in a unit to which they are not currently assigned.

Requirements

• One year of experience as an Income Maintenance Caseworker; or an equivalent combination of training and experience.
• Considerable knowledge of the program/areas of assignment.
• General knowledge of all agency and community programs and services which could affect the client/applicant.
• Good mathematical reasoning and computational skills.
• Ability to read, analyze and interpret rules, regulations and procedures.
• Ability to communicate with clients/applicants, the public at large, and public officials to obtain data, and to explain and interpret rules, regulations and procedures.
• Ability to diffuse potentially hostile clients and be firm in communicating the agency’s position re: eligibility; and consequences for giving fraudulent information.
• Ability to perform caseworker functions within structured time frames.

Nice To Haves

• Other appropriate combinations of education and experience will be considered for “work-against” status.

Responsibilities

• Interviews, verifies information, opens and determines or re-determines eligibility for programs that are either new applications or that are applications where there has been a lapse in the certification period.
• Interviews, verifies information, reopens and determines eligibility for all cases that reapply when there has been no lapse in the certification period.
• Documents, verifies and updates all changes in the client’s situation.
• Satisfies all federal and state mandated verifications as well as any questionable data.
• Works in the NC FAST system, requiring intense visual and mental concentration to ensure accuracy in the determination of eligibility in public assistance programs.
• May be required to primarily perform one or all of these functions, dependent upon the needs of the agency.
• Adheres to other duties assigned by the Income Maintenance Supervisor II, Income Maintenance Administrator, and/or Director at their discretion.
• Assists in disaster relief efforts that includes but is not limited to shelter duty.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed