Income Maintenance Caseworker II Work First

Franklin County • Louisburg, NC

5d • Onsite

About The Position

The Franklin County Department of Social Services is seeking a dedicated Income Maintenance Caseworker II for our Work First program. In this vital role, you won't just process applications—you will serve as a foundational support system, helping local families navigate employment resources, access financial assistance, and achieve self-sufficiency. If you are a compassionate communicator, a meticulous problem-solver, and a true advocate for community growth, we invite you to bring your talents to Franklin County and make a meaningful impact where it matters most.

Requirements

• One year of experience as an Economic Services Caseworker, or an equivalent combination of training and experience.
• Possession of a valid North Carolina driver's license upon hire.
• Considerable knowledge of the program/areas of assignment.
• General knowledge of all agency and community programs and services which could affect the client/applicant.
• Good mathematical reasoning and computational skills.
• Ability to read, analyze, and interpret rules, regulations and procedures.
• Ability to communicate with clients/applicants, the public at large, and public officials to obtain data, and to explain and interpret rules, regulations and procedures.
• Ability to perform caseworker functions within structured time frames.

Nice To Haves

• Ability to instruct and to evaluate the work of lower level employees.

Responsibilities

• Effectively interview prospective applicants/recipients to assess needs and inform them of appropriate program requirements based on federal and state regulations.
• Take and process applications, correctly determining initial eligibility.
• Maintain and apply changes for authorized recipients/households.
• Meet timely requirements for establishing and maintaining ongoing eligibility for applicable services.
• Obtain and verify necessary information through direct contact with customers or their representatives to determine eligibility.
• Conduct interviews to gather information and secure facts needed to determine eligibility, assessing answers, comparing for program requirements, formulating further questions, and accurately recording information.
• Inform prospective customers of their right to apply for any assistance program, provide appropriate time standards for processing, and make necessary referrals.
• Verify information to correctly determine eligibility at initial application, for ongoing recipients during redetermination processes (bi-annually or annually), and at times of changes. Examples of verifications include residence, identification, various types of incomes, and resources.
• Take action to meet all appropriate timeframes when determining eligibility for applications, redeterminations, and/or changes.
• Continuously assist customers with problems and concerns, including those associated with the eligibility process or crises related to housing, heating needs, or utilities, and make appropriate referrals for emergency needs.
• Refer suspected fraud to the Program Integrity Caseworker based on reported misuse, information from computer matches, client-reported changes, or Quality Assurance findings.
• Schedule and prepare a local hearing summary within five calendar days if a hearing or appeal is requested by the applicant/recipient or legal representative.

Benefits

• Medical and dental insurance
• Elective supplemental insurance options such as short-term disability, vision, and voluntary term life
• Local government retirement
• 401(k) with a 4% employer contribution
• Generous paid leave
• 13 county-observed paid holidays per year
• Employee wellness program
• County sponsored gym
• Employee assistant program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed