Inclusion Programs & External Partnerships Lead

Truist•Charlotte, NC

3d•Onsite

About The Position

As an Inclusion Programs & External Partnerships Lead, you’ll help turn enterprise priorities into programs and partnerships that strengthen teammate engagement, support a culture of belonging, and create business-aligned community impact. In this role, you will combine strategy, governance, program execution, relationship management, and measurement to deliver consistent, scalable outcomes across the enterprise.

Requirements

Bachelor’s degree or equivalent education and related training
8 years of experience in enterprise program management, strategy, governance, teammate experience, community relations, corporate responsibility, human resources, communications, operations, or a related field
Experience leading developing, implementing, and measuring enterprise programs of scale, governance routines, or operating models in a complex organization
Strong project management, stakeholder management, consulting, communication, and change management skills
Ability to build trusted relationships with senior leaders, business partners, community partners, nonprofit organizations, and cross-functional teams
Strong judgment, attention to detail, organizational skills, and ability to identify and escalate risks, dependencies, and opportunities
Ability to synthesize complex information and translate strategy into practical programs, tools, processes, and reporting
Proficiency with Microsoft Office applications and collaboration tools

Nice To Haves

Advanced degree or certification in business administration, human resources, organizational development, communications, corporate responsibility, operations, or a related discipline
Experience in financial services, highly regulated industries, corporate responsibility, community development, or enterprise engagement programs
Experience with dashboards, reporting tools, survey tools, grantmaking or community investment platforms, Tableau, or Power BI
Demonstrated ability to lead through influence, build consensus, and drive outcomes across matrixed teams
People leadership or matrixed team leadership experience

Responsibilities

Lead the design, implementation, and ongoing management of enterprise programs that support business priorities, teammate experience, and organizational culture.
Create governance frameworks, operating models, standards, decision rights, escalation paths, and success measures that enable responsible and consistent execution.
Build and manage strategic relationships with community, nonprofit, civic, professional association, vendor, and enterprise partners to expand reach and deliver business-aligned impact.
Translate strategy into repeatable processes, tools, documentation, reporting routines, and leader resources that strengthen accountability and program adoption.
Lead the design, implementation, and management of enterprise programs that support business priorities, teammate experience, and community engagement.
Develop governance frameworks, operating models, standards, decision rights, escalation paths, and measures of success.
Establish repeatable processes, documentation, reporting routines, and operating practices that promote consistency, accountability, and responsible execution.
Partner with senior leaders, business partners, and internal and external partners to align program priorities with enterprise goals and The Truist Way.
Build relationships with business, community, nonprofit, civic, vendor, and enterprise partners to strengthen engagement and business-aligned impact.
Lead cross-functional planning, project management, change readiness, communications, issue resolution, and impact reporting.
Develop leader resources, presentations, talking points, and teammate-facing communications that support program adoption and execution.
Use data to evaluate program effectiveness, risks, dependencies, operational progress, and business impact.
Identify trends, risks, opportunities, and emerging needs; recommend solutions and continuous improvements.
Lead matrixed project teams, as applicable.