Incident Response Analyst I

Astreya•Austin, TX

3d•$59,812 - $94,440

About The Position

The Incident Response Analyst I monitors and triages basic alerts, supports investigations, conducts initial incident investigations, escalates confirmed threats, and updates run books. The posting also describes leading incident handling, coordinating cross-functional responses, and performing forensic analysis. The role supports data center enterprise incident management across facilities, NOC, and SOC operations. It involves responding to critical power and cooling emergencies, triaging monitoring alerts, following emergency procedures, and coordinating with external delivery vendors under tight SLAs.

Requirements

At least 2–5 years of experience in a command center, service center, or similar 24x7 operations center environment.
Experience responding to failures involving UPS systems, emergency generators, and PDUs.
Experience handling cooling loops, chillers, and CRAC units during thermal emergencies.
Hands-on experience triaging real-time alerts from BMS and DCIM tools.
Experience following and executing EOP and MOP documents.
Experience coordinating with external delivery vendors under tight SLAs.
Experience managing data center enterprise incidents in facilities, NOC, or SOC environments.
Associate’s degree in IT or equivalent experience; the posting specifies 2–5 years in IT operations.
Strong analytical, troubleshooting, and decision-making skills under pressure.
Excellent written and verbal communication skills, including technical documentation.
Active learner; methodical, dependable, and willing to follow procedures.
Analytical, responsive, detail-oriented, collaborative, and capable of leading investigations.

Nice To Haves

Bachelor’s degree in Information Systems or Computer Science, with 2–5 years of SOC/IR experience.
Hands-on experience with Incident.io, Grafana, Ring, JIRA, Teleport, and Confluence.
Ability to lead incident response efforts, communicate with executives, and mentor junior analysts.

Responsibilities

Monitor and triage basic alerts.
Support incident investigations and conduct initial investigations.
Escalate confirmed threats and update run books.
Lead incident handling and coordinate cross-functional responses.
Perform forensic analysis.
Respond to critical power failures involving UPS systems, emergency generators, and PDUs.
Handle cooling loops, chillers, and CRAC units during thermal emergencies.
Triage real-time alerts from BMS and DCIM tools.
Follow and execute EOP and MOP documents.
Coordinate with external delivery vendors under tight SLAs.
Manage data center enterprise incidents across facilities, NOC, and SOC.

Benefits

Medical insurance through UHC (PPO, HSA, and Surest options) or Kaiser HMO for California employees.
Dental insurance through UHC.
Vision insurance through Nationwide Vision by UHC.
Flexible Spending Account for health and dependent care.
Pre-tax commuter benefit for parking and transit, depending on location.
Continuing education and professional development through platforms such as Udemy and Coursera.
Corporate wellness program.
Employee Assistance Program.
Wellness Days.
401(k) plan.
Basic and supplemental life insurance.
Short-term and long-term disability insurance.
Critical illness, critical hospital, and voluntary accident insurance.
Tuition reimbursement, available after six months and subject to a cap.
Paid time off, accrued and prorated, up to 120 hours annually.
Paid holidays.
Other statutory leaves, paid time, or ancillary benefits required by state and federal law.