Incident Response Analyst I

Astreya•Austin, TX

About The Position

The Incident Response Analyst I monitors and triages basic alerts, supports investigations, conducts initial incident investigations, escalates confirmed threats, and updates run books. The posting also describes leading incident handling, coordinating cross-functional responses, and performing forensic analysis. The role supports data center enterprise incident management across facilities, NOC, and SOC environments, including incidents involving critical power, cooling, and HVAC systems.

Requirements

Minimum of 2–5 years’ experience in a command center, service center, or similar 24x7 operations center environment.
Experience managing data center enterprise incidents in facilities, NOC, or SOC environments.
Associate’s degree in IT or equivalent experience.
The posting also lists a bachelor’s degree in Information Systems or Computer Science.
2–5 years in IT operations.
2–5 years of SOC/incident response experience.
Experience responding to failures in UPS systems, emergency generators, and PDUs.
Experience handling cooling loops, chillers, and CRAC units during thermal emergencies.
Hands-on experience triaging real-time alerts from BMS and DCIM tools.
Experience following and executing EOPs and MOP documents.
Experience coordinating with external delivery vendors under tight SLAs.
Hands-on experience with Incident.io, Grafana, Ring, JIRA, Teleport, and Confluence.
Strong analytical, troubleshooting, and decision-making skills under pressure.
Excellent written and verbal communication skills, including technical documentation.
Dependable, methodical, detail-oriented, responsive, collaborative, and able to follow procedures and lead investigations.

Responsibilities

Monitor and triage basic alerts from monitoring tools.
Conduct initial incident investigations and support investigations.
Escalate confirmed threats.
Update run books.
Lead incident handling and coordinate cross-functional responses.
Perform forensic analysis.
Respond to failures involving UPS systems, emergency generators, and PDUs.
Handle cooling loops, chillers, and CRAC units during thermal emergencies.
Execute Emergency Operating Procedures (EOPs) and Method of Procedure (MOP) documents.
Coordinate with external delivery vendors under tight SLAs.

Benefits

Medical insurance through UHC (PPO, HSA, and Surest options) or Kaiser HMO for California employees.
Dental insurance through UHC Nationwide.
Vision insurance through UHC.
Flexible Spending Account for health and dependent care.
Pre-tax commuter benefit for parking and transit, where available.
Continuing education and professional development through platforms such as Udemy and Coursera.
Corporate wellness program.
Employee Assistance Program.
Wellness Days.
401(k) plan.
Basic and supplemental life insurance.
Short-term and long-term disability insurance.
Critical illness, critical hospital, and voluntary accident insurance.
Tuition reimbursement, available after six months and subject to a cap.
Paid time off, accrued and prorated, with a maximum of 120 hours annually.
Paid holidays.
Statutory leaves, paid time, and other ancillary benefits required under state and federal law.