Incident Response Analyst I

Astreya•Austin, TX

19h

About The Position

The Incident Response Analyst I manages enterprise data center incidents involving facilities, network operations, or security operations. The role responds to critical power and cooling failures, triages real-time alerts from building and data center monitoring systems, follows emergency procedures, and coordinates external delivery vendors under tight service-level agreements. It requires operational experience, strong troubleshooting and decision-making under pressure, and clear technical communication.

Requirements

Minimum of 2 years' experience in a command center, service center, or similar 24x7 operations center environment.
Experience responding to critical power failures involving UPS systems, emergency generators, and PDUs.
Experience handling cooling loops, chillers, and CRAC units during thermal emergencies.
Hands-on experience triaging real-time alerts from BMS and DCIM tools.
Experience following and executing EOPs and MOP documents.
Experience coordinating external delivery vendors under tight SLAs.
Experience managing data center enterprise incidents involving facilities, NOC, or SOC operations.
Associate’s degree in IT or equivalent experience.
2–5 years in IT operations.
Bachelor’s degree in Information Systems or Computer Science.
2–5 years of SOC/IR experience.
Hands-on experience with Incident.io, Grafana, Ring, JIRA, Teleport, and Confluence.
Strong analytical, troubleshooting, and decision-making skills under pressure.
Excellent written and verbal communication skills, including technical documentation.

Responsibilities

Manage enterprise data center incidents involving facilities, NOC, or SOC operations.
Respond to failures involving UPS systems, emergency generators, and PDUs.
Handle cooling loops, chillers, and CRAC units during thermal emergencies.
Triage real-time alerts from BMS and DCIM monitoring tools.
Follow and execute EOPs and MOP documents.
Coordinate with external delivery vendors under tight SLAs.
Create technical documentation and communicate clearly in writing and verbally.

Benefits

Medical coverage through UHC (PPO, HSA, and Surest options) or Kaiser (HMO option for California employees only).
Dental coverage through UHC Nationwide.
Vision coverage through UHC.
Flexible Spending Accounts for health and dependent care.
Pre-tax commuter benefit for parking and transit (location-specific).
Continuing education and professional development through platforms such as Udemy and Coursera.
Corporate wellness program.
Employee Assistance Program.
Wellness Days.
401(k) plan.
Basic and supplemental life insurance.
Short-term and long-term disability insurance.
Critical illness, critical hospital, and voluntary accident insurance.
Tuition reimbursement, available after six months and subject to a cap.
Paid time off, accrued and prorated, up to 120 hours annually.
Paid holidays.
Other statutory leaves, paid time, or ancillary benefits required by state and federal law.