Incident Response Analyst I

Astreya • Austin, TX

2d • $59,812 - $94,440

About The Position

The Incident Response Analyst I manages enterprise data center incidents across facility, NOC, and SOC environments. The role responds to critical power and cooling issues, triages real-time alerts from building and data center infrastructure monitoring systems, executes emergency procedures, and coordinates external delivery vendors under tight SLAs. It requires experience in a 24x7 operations center and strong analytical, troubleshooting, decision-making, and communication skills.

The position requires an associate’s degree in IT or equivalent experience, with 2–5 years in IT operations; alternatively, a bachelor’s degree in Information Systems or Computer Science with 2–5 years of SOC/incident response experience. The listed salary range is $59,812–$94,440 USD base pay.

Requirements

• At least 2 years of experience in a command center, service center, or similar 24x7 operations center environment.
• Experience responding to failures involving UPS systems, emergency generators, and PDUs.
• Experience handling cooling loops, chillers, and CRAC units during thermal emergencies.
• Hands-on experience triaging alerts from BMS and DCIM tools.
• Experience following and executing EOPs and MOP documents.
• Experience coordinating with external delivery vendors under tight SLAs.
• Experience managing data center enterprise incidents in facility, NOC, or SOC environments.
• Associate’s degree in IT or equivalent experience, with 2–5 years in IT operations; alternatively, a bachelor’s degree in Information Systems or Computer Science with 2–5 years of SOC/incident response experience.
• Hands-on experience with Incident.io, Grafana, Ring, JIRA, Teleport, and Confluence.
• Strong analytical, troubleshooting, and decision-making skills under pressure.
• Excellent written and verbal communication skills, including technical documentation.

Responsibilities

• Respond to failures involving Uninterruptible Power Supplies (UPS), emergency generators, and Power Distribution Units (PDUs).
• Handle cooling loops, chillers, and Computer Room Air Conditioning (CRAC) units during thermal emergencies.
• Triage real-time alerts from Building Management Systems (BMS) and Data Center Infrastructure Management (DCIM) tools.
• Follow and execute Emergency Operating Procedures (EOPs) and Method of Procedure (MOP) documents.
• Coordinate with external delivery vendors under tight SLAs.
• Manage enterprise data center incidents involving facility, NOC, and SOC environments.
• Produce technical documentation and communicate incident information effectively.

Benefits

• Medical insurance through UHC (PPO, HSA, and Surest options) or Kaiser HMO for California employees.
• Dental insurance through UHC.
• Vision insurance through Nationwide Vision by UHC.
• Flexible Spending Account for health and dependent care.
• Pre-tax commuter benefit for parking and transit, location-specific.
• Continuing education and professional development through platforms including Udemy and Coursera.
• Corporate wellness program through Goomi Group.
• Employee Assistance Program.
• Wellness Days.
• 401(k) plan.
• Basic and supplemental life insurance.
• Short-term and long-term disability insurance.
• Critical illness, critical hospital, and voluntary accident insurance.
• Tuition reimbursement, available six months after the start date and capped.
• Paid Time Off, accrued and prorated, up to 120 hours annually.
• Paid holidays.
• Statutory leaves, paid time, and other ancillary benefits required under state and federal law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree