Incident Management Specialist

Services for the Underserved•New York, NY

About The Position

The Incident Management Specialist joins the Support Services department and helps protect the organization and the people it serves. The role ensures incidents are reported in compliance with regulatory requirements and that incident-management activities are completed accurately and on time. It also promotes the health and safety of individuals served by ensuring protective measures are implemented to prevent recurrence. The position requires cross-departmental communication and the ability to work in a fast-paced environment. The specialist applies incident-management regulations from various regulatory agencies to support compliance with federal, state, and local laws, while upholding S:US’s mission, core values, and code of ethics. The specialist is the primary quality-assurance contact for program staff and external oversight bodies on incident-management reporting and processes. Responsibilities include triaging reports, reviewing incident documentation, supporting staff with regulatory questions, conducting training, maintaining reporting data, analyzing trends and root causes, tracking corrective and preventive actions, and communicating updates to stakeholders and leadership. The position requires a bachelor’s degree in a related field and at least two years of healthcare or nonprofit experience. Extensive travel throughout the boroughs, a flexible schedule, and availability for on-call duties outside office hours, including evenings, weekends, and holidays when necessary, are required.

Requirements

Bachelor’s degree in a related field.
At least two years of experience in the healthcare or nonprofit field.
Willingness to travel extensively throughout all boroughs.
Willingness to work a flexible schedule to meet departmental needs.
Willingness to be on call outside office hours, including evenings, weekends, and holidays when necessary.
Ability to communicate effectively and professionally with individuals served, coworkers, and management.
Ability to manage multiple priorities, work with minimal supervision, and exercise sound judgment and problem-solving.
Ability to produce clear, concise, accurate written communications.
Ability to comply with HIPAA and other applicable regulatory requirements.

Nice To Haves

Master’s degree.
Incident-management experience.
In lieu of a bachelor’s degree: high school diploma or equivalent and at least seven years of experience in the healthcare or nonprofit field.

Responsibilities

Serve as the primary quality-assurance contact for program staff and external oversight bodies regarding incident-management reporting and processes.
Interpret and apply incident-management regulations and provide technical support to staff.
Triage incident reports to ensure protective measures are in place for consumer safety, including attending daily triage meetings.
Review notifications, preliminary investigations, occurrence reports, and supporting documentation; follow up with program staff for missing information.
Serve as the Quality Assurance co-chair at monthly Incident Review Committee meetings; complete minutes and follow-ups and submit them to program management and appropriate staff.
Ensure incident review minutes and follow-ups are completed promptly and submitted to the Incident Review Committee.
Conduct incident-management training for staff at all levels and help develop and update training materials.
Maintain incident-management reporting logs and data supporting incident-trend analysis.
Manage data, including corrective action plan submissions, in required state computerized incident-management systems such as IRMA and NIMRS.
Draft monthly incident trend reports, analyze trends, and request appropriate corrective actions.
Conduct post-incident analysis, capture accurate root causes, and identify and track appropriate preventive actions.
Provide incident updates to stakeholders and leadership verbally or in writing as required.
Request additional information from external sources to thoroughly review incidents.
Provide required incident notifications and updates to department heads within established timelines.
Coordinate with program leadership and Human Resources to support swift resolution of incidents.
Maintain effective communication, accurate and timely work, compliance with agency policies and regulatory requirements, teamwork, flexibility, sound judgment, and relevant job knowledge.