Incident Management Specialist

Services For The Underserved, Inc.•New York, NY

2d•$65,000 - $80,000•Onsite

About The Position

The Incident Management Specialist joins S:US’s Support Services team, which provides resources and support to program departments. The role ensures incidents are reported in compliance with regulatory requirements and that incident management activities are completed accurately and on time. It supports the health and safety of people served by ensuring protective measures are implemented to prevent incidents from recurring. The position requires cross-departmental communication and the ability to work in a fast-paced environment, applying incident management regulations for various agencies to ensure compliance with federal, state, and local laws. The specialist also upholds the S:US mission, core values, and code of ethics. The specialist serves as a primary quality assurance contact for program staff and external oversight bodies on incident reporting and processes; interprets regulations and provides technical support; reviews incident documentation and follows up on missing information; and supports Incident Review Committee meetings. The role also includes staff training, maintaining incident data and required state-system records, preparing trend reports and analyses, tracking corrective and preventive actions, and communicating incident updates to stakeholders and leadership. The role requires a bachelor’s degree in a related field and at least two years of experience in healthcare or the nonprofit field. Candidates must be willing to travel extensively across all boroughs, work a flexible schedule to meet departmental needs, and be on call outside office hours, including evenings, weekends, and holidays, when necessary. The position is in person. S:US describes its culture as grounded in respect, integrity, support, maximizing individual potential, and continuous quality improvement, and notes that it offers health and wellness resources, generous PTO, and professional development.

Requirements

Bachelor’s degree in a related field.
At least two years of experience in the healthcare or nonprofit field.
Willingness to travel extensively across all boroughs.
Willingness to work a flexible schedule to meet departmental needs.
Willingness to be on call during non-office hours, evenings, weekends, and holidays when necessary.
Ability to communicate effectively and demonstrate professional interpersonal skills.
Ability to manage competing priorities, work with minimal supervision, and use sound judgment and problem-solving.
Ability to produce clear, accurate, concise, and logically organized written materials.
Ability to comply with HIPAA and other applicable regulatory requirements.

Nice To Haves

Master’s degree preferred.
Incident Management experience preferred.
In lieu of a bachelor’s degree, a high school diploma or equivalent with at least seven years of experience in the healthcare or nonprofit field.

Responsibilities

Serve as the primary quality assurance contact for program staff and external oversight bodies regarding incident management reporting and processes.
Interpret and apply incident management regulations and provide technical support to staff.
Triage incident reports, including attending daily triage meetings, and ensure protective measures are in place for consumer safety.
Review notifications, preliminary investigations, occurrence reports, and supporting documentation; follow up with program staff for missing pertinent information.
Serve as the Quality Assurance co-chair of monthly Incident Review Committee meetings.
Prepare meeting minutes and follow-ups and submit them to program management and appropriate staff.
Ensure incident review minutes and follow-ups are completed on time and submitted to the Incident Review Committee.
Conduct incident management training for staff at all levels.
Help develop and update incident management training materials.
Maintain incident management reporting logs and data used to identify trends.
Manage data, including corrective action plan submissions, in required state computerized incident management systems such as IRMA and NIMRS.
Draft monthly incident trend reports, analyze trends, and request appropriate corrective actions.
Conduct post-incident analysis, capture accurate root causes, and identify and track preventive actions.
Provide verbal and written incident updates to stakeholders and leadership as required.
Request additional information from external sources to thoroughly review incidents.
Provide required incident notifications and updates to department heads within established timeframes.
Coordinate with program leadership and Human Resources to support swift incident resolution.
Maintain effective communication, accurate and timely work, regulatory compliance, teamwork, flexibility, job knowledge, and clear written communication.