Incident Management Business Analyst

Huntington National Bank•Cleveland, OH

2d•Hybrid

About The Position

This role supports the Incident Management manager by coordinating incident communications, documentation, metrics reporting, Root Cause Analysis (RCA) artifact collection, and corrective action tracking for BSA Product incidents. The Incident Management Analyst ensures high-quality incident documentation and clear communications with minimal rework, tracks corrective actions to closure, and produces reliable metrics that support problem management and investment decisions.

Requirements

High School Diploma or equivalent
3+ years in technology operations, service management (ITIL), PMO, or product ops roles (banking experience preferred).
Applicants must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

Strong writing under pressure; able to capture complex situations quickly and accurately.
Comfort with operational tooling (ticketing systems, collaboration tools, basic reporting).

Responsibilities

Maintain incident logs, timelines, and communications artifacts; ensure completeness and consistency across stakeholders.
Support incident bridges and updates: capture decisions, actions, and status; publish business-ready summaries.
Track RCA and corrective actions to closure; maintain dependency/action logs and escalate slippage risks.
Produce incident metrics and trend reporting (severity counts, recurrence, time-to-restore patterns).
Ensure evidence is retained for incidents with control implications (approvals, communications, RCA docs).
Coordinate post-incident reviews and document outcomes, lessons learned, and prevention steps.
Partner with IT ops counterparts to translate technical updates into clear stakeholder messages.