Director, Business Incident Management & Strategy

CIBC•Toronto, ON

5d•Hybrid

About The Position

The Incident Management & Strategy Director is responsible for overseeing the organization’s incident management framework, ensuring rapid and effective response to operational disruptions, security breaches, and crises. This role leads the incident management team, collaborates with cross-functional stakeholders, and implements strategies to minimize risk and impact to business operations. Key focus areas include incident orchestration with all relevant stakeholders, regulatory reporting, and effective communication across all levels of the organization. CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site at our Chicago location, while other days may be remote.

Requirements

12+ years in incident management, crisis response, or related leadership roles
Comprehensive knowledge in the Incident Management and/or Crisis Management, including principles, practices, processes, procedures, products and services
Proven track record managing large-scale incidents in complex environments
Well-developed project planning, management and scheduling skills sufficient to prioritize projects and meet aggressive deadlines
Exceptional leadership, communication, and problem-solving skills.
Experience with regulatory requirements (e.g., PCI-DSS, GDPR, SOX).
Hands-on team-oriented approach to solving problems, planning, managing change and people related to all aspects of the incident and changes to support business recovery
High-level tactical incident management skills and experience in the utilization of incident management technology tools and preauthorized communication protocols
Availability to work non-business hours during Bank testing and training exercises and to run/attend incident calls, as required by incident
Ability to travel to other Bank locations on an as needed basis
User and/or system analyst experience with SunGard LDRPS, Fusion RM, Send Word Now, Everbridge, Service Now, Archer/MetricStream or other Business Continuity planning and automated alert applications
Ability to work independently, and as a team member, while using discretion in decision making and sound judgement in problem solving
Ability to set goals and prioritize objectives pertaining to tasks, projects and deadlines
Analytical, problem solving and trouble shooting skills
Excellent interpersonal skills to work effectively with management, staff, and vendors
Excellent verbal and written skills to effectively communicate with all levels of staff and management
Ability to present a professional image when dealing with staff, vendors, external organizations, and management
Excellent Microsoft Office skills. Advanced level Excel and Database experience.

Nice To Haves

Bachelor's Degree in Information Technology, Business Administration, or related field (Master’s preferred)

Responsibilities

Strategic leadership with sound knowledge of business to proactively work with business and technology partners to implement a strategy and practices that meet defined local and enterprise policies and standards.
Lead and coordinate response efforts for all major incidents, ensuring timely resolution and communication.
Oversee the orchestration of incident response activities, ensuring seamless coordination between teams, resources, and external partners.
Develop, implement, and continuously improve incident management policies, procedures, and playbooks.
Ensure all incidents are reported in accordance with applicable regulatory requirements, and maintain accurate documentation for audits and compliance reviews.
Build and mentor a high-performing incident management team, providing guidance, training, and performance oversight.
Work closely with IT, Security, Operations, Legal, and Communications teams to ensure unified response and reporting.
Serve as the primary point of contact for incident updates, ensuring clear, timely, and transparent communication with executives, employees, regulators, and, when necessary, external stakeholders.
Oversee post-incident reviews, identify root causes, and drive corrective actions to prevent recurrence.
Establish incident tracking, reporting, and metrics to monitor trends and inform executive leadership.
Ensure all incident management activities comply with relevant regulations and internal standards.
Champion a culture of continuous improvement and readiness through regular simulations, training, and process reviews.

Benefits

competitive salary
incentive pay
banking benefits
a benefits program
defined benefit pension plan
an employee share purchase plan
a vacation offering
wellbeing support
MomentMakers, our social, points-based recognition program
Purpose Day; a paid day off dedicated for you to use to invest in your growth and development