Incident Commander (330A102326)

Infinite Campus•Minneapolis, MN

1d•$120,000•Onsite

About The Position

Infinite Campus is an educational software company that helps K–12 school districts manage day-to-day operations. Its products support more than eight million students across the United States. The Incident Commander helps establish and evolve the company’s incident management process and facilitates incident identification, communication, and resolution to maintain service levels. This person serves as a focal point for customer- and internally reported incidents, identifies incidents deemed major, and coordinates related staff and efforts. The role calls for a leader who can guide teams during a crisis, communicate clear and concise updates to a variety of partners, adapt to changing conditions, and assess risk. The position also involves helping educate colleagues on technical and procedural topics and supporting teammates and the organization. Infinite Campus describes its work environment as relaxed and collaborative, with onsite, in-person collaboration. The company provides equal employment opportunities and prohibits workplace harassment.

Requirements

Bachelor’s degree in Information Technology or a related discipline, or equivalent industry experience.
Minimum of 5+ years of experience in Change, Incident, and Problem Management.
Experience working within a framework of formal Incident Management processes.
Exposure to company-wide ticketing systems.
Working knowledge of monitoring platforms and applications.
Understanding of information technology and how it supports cloud-based services.
Fundamental understanding of the SDLC.
Ability to lead during a crisis, communicate clearly, adapt to changing environments, and assess risk.

Responsibilities

Help establish and evolve the incident management process.
Facilitate incident identification, communication, and resolution to help maintain service levels.
Serve as a focal point for customer- and internally reported incidents.
Designate incidents deemed major.
Coordinate staff and efforts related to incidents.
Help educate colleagues on technical or procedural topics.