Incentive Specialist
About The Position
At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive. We are seeking a detail-oriented and collaborative Incentive Specialist to join our In-Home Energy Services processing team. In this role, you will support the successful delivery of residential energy efficiency incentives by processing applications, coordinating with community partners, and ensuring program requirements are met with accuracy, timeliness, and transparency. No phone work is required for this role. This position works closely with internal program teams, community-based organizations, and external partners to ensure high-quality incentive processing, proactive issue resolution, and positive partner and customer experiences. The ideal candidate brings strong organizational skills, a customer-service mindset, and the focus and proactiveness to spot issues before they become problems, growing into full problem-solving as they learn our program.
Requirements
- 2+ years of relevant experience in one or more of the following: Incentive processing or program administration, Energy efficiency or utility-funded programs, Customer service, administrative, or operational support roles
- Strong attention to detail, with demonstrated experience reviewing documentation for accuracy and completeness
- Excellent written and verbal communication skills with a customer-focused approach
- Proficiency with Microsoft Office (Excel, Word, Outlook) and comfort working with databases or program management systems
- Highly organized and dependable, with the ability to manage competing priorities and frequent interruptions
- Proven ability to work independently while collaborating effectively as part of a team
Responsibilities
- Build and maintain positive, professional relationships with community partners, contractors, customers, and cross-functional internal teams
- Accurately review, process, and track incentive applications in accordance with In-Home Energy Services program requirements
- Apply program rules and eligibility criteria consistently while exercising sound judgment within defined guidelines
- Communicate clearly and professionally, both written and verbally, when requesting additional documentation, explaining program requirements, or resolving issues
- Identify discrepancies, data gaps, or potential compliance concerns and work proactively to resolve them
- Analyze application data and workflow trends to identify opportunities for process improvement and error reduction
- Manage multiple priorities in a fast-paced environment while meeting deadlines and maintaining attention to detail
- Document decisions, notes, and exceptions clearly to ensure transparency and continuity
Benefits
- Medical, Dental, and Vision Insurance
- Company-paid health care concierge service
- 401(k) with company match
- Paid vacation, sick, personal and parental leave time
- Paid Volunteer Time
- Employee Recognition Program – convert your recognition points into gift cards
- Employee Assistance Program
- Access to on-demand training courses to advance further in your career
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
