Incentive Program Partner 1

Daikin • Waller, TX

7d • Remote

About The Position

Daikin Comfort Technologies Manufacturing, L.P., is seeking a skilled individual for our Incentive Program Partner 1 position within our Sales Planning organization. This role is fully remote, with collaboration and support provided to the team located at Daikin Texas Technology Park in Waller, Texas. As a Level 1 Incentive Program Partner, you will provide foundational support for marketing programs, customer service inquiries, and business application processes. Your focus is on managing ticketing queues, assisting with user access, and maintaining basic documentation, all under close supervision.

Requirements

• Basic understanding of MS Office (Excel, Outlook, Word, PowerPoint).
• Strong verbal and written communication skills.
• Excellent customer service ability.
• Detail-oriented and self-starter.
• 1 – 2 years of: Customer Service Experience, either in person or phone/electronic communication
• Problem resolution skills – ability to resolve issues with Manager oversight
• Experience working within a team environment
• High school diploma or GED equivalent

Responsibilities

• Facilitate timely responses to correspondence and inquiries entering the online ticketing system.
• Provide updates to customer inquiries regarding open issues or tickets.
• Assist in managing basic business application reports to ensure correct distribution.
• Create and maintain Help Documents for business applications.
• Assist with company website user login credentials.
• Properly route rebate questions or inquiries to the appropriate analyst for resolution.
• Provide payment status and tracking as requested by distributors or dealers.
• Assist in other areas as necessary and requested

Benefits

• Benefits are effective on day one for all full-time direct hires
• Training programs are available to help guide team members and develop new skills
• Growth Opportunities
• Part of a Global Company

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED