Incentive Program Partner 1

AirReps • WALLER, TX

7d • Remote

About The Position

As a Level 1 Incentive Program Partner, you will provide foundational support for marketing programs, customer service inquiries, and business application processes. Your focus is on managing ticketing queues, assisting with user access, and maintaining basic documentation, all under close supervision.

Requirements

• Basic understanding of MS Office (Excel, Outlook, Word, PowerPoint).
• Strong verbal and written communication skills.
• Excellent customer service ability.
• Detail-oriented and self-starter.
• 1 – 2 years of Customer Service Experience, either in person or phone/electronic communication
• Problem resolution skills – ability to resolve issues with Manager oversight
• Experience working within a team environment

Responsibilities

• Facilitate timely responses to correspondence and inquiries entering the online ticketing system.
• Provide updates to customer inquiries regarding open issues or tickets.
• Assist in managing basic business application reports to ensure correct distribution.
• Create and maintain Help Documents for business applications.
• Assist with company website user login credentials.
• Properly route rebate questions or inquiries to the appropriate analyst for resolution.
• Provide payment status and tracking as requested by distributors or dealers.
• Assist in other areas as necessary and requested

Benefits

• Benefits are effective on day one for all full-time direct hires
• Training programs are available to help guide team members and develop new skills
• Growth Opportunities - there is immense opportunities to grow your career
• You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.—an organization that brings opportunity to over 60,000 employees worldwide

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED