Incentive Committee Coordinator

Nisqually Red Wind Casino•Olympia, WA

11d•Onsite

About The Position

The Incentive Committee Coordinator will provide overall operational support for the Service & Training team to support the company service culture. This position is responsible for coordinating and managing the company’s rewards and recognition programs, including milestone anniversaries, perfect attendance, and Team Member of the month awards. Handle the day-to-day administration, tracking, and reporting of incentive and recognition initiatives to include the collection and tracking of guest comments, internal and external guest and team member survey data. Work with management to identify service trends and track progress against service goals. Collaborate with leaders across departments to ensure recognition programs are delivered consistently and in alignment with service objective.

Requirements

High School Diploma or GED Certificate.
Two years of guest service experience.
Two years in an office role working with automated computer systems in a highly computerized environment.
Post-secondary education can be substituted for experience on a year for year basis.
Advanced computer skills in Microsoft Office Suite.
Experience working in a committee setting or cross-functional teams.
Strong organizational or project management skills.
Experience with employee engagement.
Communication and presentation skills.
Excellent verbal and written communication skills.
Strong typing skills.
Ability to make public presentations.
Ability to learn and/or test new computer programs and systems.
Ability to track multiple priorities.
Ability to safeguard confidential information.
Ability to manage time effectively without direct supervision.
Ability to work any shift and days.
Ability to obtain a Class III Gaming License.

Nice To Haves

AA degree in Office/Business Management or Human Resources.
Prior experience in a Human Resource office or experience working with Human Resource Information Systems (HRIS) reporting.
Service First Certified.
HRIS system and database experience.
Casino experience.
Knowledge of recognition and incentive programs.

Responsibilities

Reviews all Team Member & Guest comment cards, internal and external surveys, and disseminates information to casino leadership on a monthly basis.
Responds to Team Members & vendors via telephone, in person, via email or written communication to address their concerns in a timely manner.
Prepares and publishes monthly casino newsletter, The Highroller, writing articles and coordinating with other team members for article submissions.
Assists with the implementation of casino team member incentive and recognition program initiatives.
Assist with the organization of training events to include scheduling, securing the venue/room, and catering arrangements as required.
Serve as a host to our internal and external guests using dynamic people skills.
Provide overall operational support to the Service & Training team and the Incentive Committee.
Assist in the development of PowerPoint presentations and other documents and/or publications.
Maintain and update records.
Generate and distribute monthly Team Member of the Month reports.
Coordinate and promote employee recognition programs.
Assists in planning and executing employee engagement events.
Maintain inventory and ordering for the Team Member store.
Maintain inventory and ordering of recognition and incentive items.
Develop creative content for digital signage, email announcements, and flyers.
Research and benchmark emerging trends in employee recognition and engagement.
Participate in Incentive Committee meetings and provide agendas.
Serve as a Service First culture ambassador.
Utilization of the internal recognition programs & systems to support tasks and projects.
Ensure all recognition practices align with the company core values, policies, and brand standards.
Performs other duties as assigned.

Benefits

FREE Medical/Dental/Vision (Spouse and dependent coverage is also available at low rates and reasonable deductibles)
FREE Short-Term Disability, Life and Accident Insurance
FREE Meal during shift
FREE gaming license renewals
$1 per hour shift differential
Paid Time Off & Paid Holidays
Floating holidays
401(K) Retirement Program (match up to 4%)
Tuition Reimbursement
Health & wellbeing reimbursements
Team Member Assistance Program (The Team Member Assistance Program (EAP) provides our team members and their eligible dependents with confidential access to short-term, professional counseling and legal services at no additional cost.)
Team Member Awards and Incentives (perfect attendance awards and yearly service awards)
Flex spending and Dependent care spending
Career advancement opportunities
Periodic Team Member contests and giveaways
Team Member dining and gift shop discounts