Inbound Setter Manager

WarriorBabe

5d•$70,000 - $85,000•Remote

About The Position

At WarriorBabe, we are building a world-class sales organization rooted in conviction, operational excellence, accountability, and deep care for the women we serve. We are not interested in average leadership. We are looking for someone capable of building structure, consistency, performance, and culture inside one of the most important functions of the business: inbound lead conversion and implementation. The Inbound Setter Manager will serve as the direct leader of WarriorBabe’s inbound setter team and report directly to the Chief People Officer & Co-Owner. This individual will be responsible for team performance, operational consistency, scheduling oversight, coaching and development, accountability systems, communication standards, and scaling the inbound setting department alongside senior leadership. This is not a passive management role. This role requires ownership, decisiveness, emotional intelligence, operational rigor, and the ability to lead a high-performance team in a fast-paced remote environment. Core Objective Build and lead a highly efficient, accountable, customer-first inbound setter team capable of scaling without operational bottlenecks, performance ambiguity, or burnout. This role exists to create structure, enforce standards, improve conversion performance, and rebuild the inbound setting function into a scalable and sustainable system. The Inbound Setter Manager will collaborate heavily with the Sales Operations Manager, Closer Manager, leadership team, operations department, recruiting, HR, and tech teams to ensure inbound performance and team infrastructure evolve alongside business growth.

Requirements

Proven leadership experience managing remote sales, setter, customer success, or high-performance operational teams
Strong understanding of inbound sales processes, KPIs, scheduling management, and conversion performance
Exceptional communication, coaching, and accountability skills
Highly organized with strong operational awareness and attention to detail
Comfortable making decisive leadership recommendations
Ability to manage multiple priorities in a fast-paced scaling environment
Experience with CRM systems, reporting dashboards, and remote communication tools
Alignment with WarriorBabe’s mission, standards, and customer-first philosophy
Must have prior experience directly managing and developing an inbound setter team.
Must understand lead quality management, including identifying and disqualifying poor or irrelevant leads appropriately.
Must have experience collaborating closely with Sales Leadership and/or Closer Management to improve conversion performance and overall pipeline efficiency.
Ideal candidates are highly metrics-driven, operationally strong, emotionally intelligent, and comfortable leading through accountability and performance standards.

Nice To Haves

Familiarity with HubSpot and sales CRM management is strongly preferred.
A passion for fitness, wellness, coaching, and/or women-focused transformation services is highly preferred.
Ideally seeking a U.S.-based domestic candidate due to operational collaboration requirements and leadership availability expectations.

Responsibilities

Directly lead and manage the inbound setter team on a daily basis
Coach, mentor, and develop setters through ongoing performance management and accountability
Facilitate all daily setter huddles with structure, intention, and performance focus
Conduct regular one-on-one performance conversations with team members
Review and analyze daily, weekly, and monthly performance trends
Hold team members accountable to KPIs, scheduling standards, communication expectations, and operational consistency
Identify high performers, growth opportunities, coaching gaps, and role misalignment quickly and objectively
Build a culture rooted in ownership, professionalism, urgency, consistency, and belief in the WarriorBabe mission
Maintain oversight of all inbound setter scheduling and calendar coverage
Ensure implementation calendars are staffed appropriately to support inbound lead flow and ad spend demands
Create and enforce clear scheduling expectations and availability standards
Eliminate operational bottlenecks caused by poor calendar management or inconsistent setter coverage
Monitor capacity planning and scaling needs as business demands evolve
Partner with leadership to ensure inbound team staffing supports company growth goals
Develop and maintain onboarding and ramp plans for all new inbound setters
Implement a standardized coaching and training cadence across the team
Conduct targeted call reviews tied directly to performance trends and KPIs
Ensure setters execute implementation and inbound calls with confidence, structure, empathy, and efficiency
Protect top performers from unnecessary over-coaching while providing structured remediation support where needed
Continuously improve team capability through feedback, training systems, and operational refinement
Reinstate and maintain a stats-driven accountability culture
Review all end-of-day (EOD) and end-of-week (EOW) reports and tracking consistently
Ensure setters fully understand, track, and take ownership of their numbers
Identify trends in show rates, scheduling consistency, booking performance, call efficiency, customer experience, lead handling and follow-up behavior
Create visibility and reporting standards for leadership review
Build, refine, and maintain SOPs for all inbound setter operations
Standardize daily setter responsibilities, scheduling expectations, communication practices, performance tracking, CRM management, call flow standards, and follow-up expectations
Partner with Sales Operations and leadership teams to improve workflows, systems, automations, and operational efficiency
Route major SOP or structural changes through Sarah for alignment across the broader revenue organization
Maintain organization and operational clarity inside CRM systems and workflows
Collaborate with HR and leadership on inbound setter recruiting initiatives
Participate in recruiting, interviewing, and talent evaluation
Help define and maintain the ideal inbound setter profile, including coachability, reliability, emotional intelligence, operational discipline, product conviction, and culture alignment
Support rapid scaling and backfilling initiatives as business demands require
Make recommendations regarding promotions, role changes, remediation plans, or exits
Work closely with Sales Operations Manager, Closer Manager, HR & Recruiting, Operations Team, Tech Team, and Executive Leadership
Ensure inbound processes align effectively with closer workflows and overall customer journey
Support operational initiatives that improve the full sales pipeline from lead acquisition through customer onboarding