Appointment Setter - Inbound Home Improvement Leads

Rapid Home Service Group•Bohemia, NY

5d•Remote

About The Position

This role is for an Appointment Setter focused on inbound home improvement leads. The primary responsibility is to quickly call leads who have already expressed interest, qualify them, and book appointments onto the sales team's calendar. The company, Rapid Home Service Group, is experiencing rapid growth with brands like Rapid Roofing and BOSS Decks. Leads come in through various channels including phone, text, web, Google Business Profile, Facebook Messenger, and Instagram DMs. The position is crucial for ensuring timely lead follow-up, which is identified as a key factor in customer retention. The role is remote, with daily check-ins, direct communication with sales reps, and clear performance metrics. The ideal candidate will have a warm, organized, and professional demeanor, similar to a hotel front desk, rather than a traditional call center environment.

Requirements

Strong phone presence: warm, clear, professional, and quick-thinking
Comfortable using a CRM daily for typing, tagging, and follow-ups
Reliable home office setup with stable internet, a quiet workspace, and a headset
Availability to work Eastern Time business hours, including some Saturdays
Self-management skills and ability to meet metrics
No degree required
No home improvement experience required

Nice To Haves

Experience with GoHighLevel (GHL)
Experience with CallRail
Experience with AccuLynx
Experience with JobTread
Background in appointment setting
Background in inbound CSR roles
Background in hospitality front desk roles
Background in dental/medical front desk roles
Experience in any high-volume phone-based coordination role
A second monitor for the home office setup

Responsibilities

Call every new inbound lead within 5 minutes of intake
Qualify leads based on fit, timeline, project, and location
Book appointments directly into sales reps' calendars using GoHighLevel
Re-engage older leads in the pipeline with friendly check-ins
Send confirmations and pre-appointment reminders
Maintain CRM accuracy by tagging leads, updating statuses, and scheduling follow-ups
Provide concise notes to sales reps for a smooth handoff
Send review and referral requests after projects are completed