LATAM Inbound Sales

Crystal Cruises•Aventura, FL

1d•Hybrid

About The Position

Crystal Cruises is seeking a highly motivated and experienced candidate to join our Inbound Sales Team. The role involves generating revenue by closing cruise sales from inbound calls and capitalizing on all marketing initiatives, primarily working with Travel Partners within our US and LATAM markets.

Requirements

Minimum 1 year of sales experience in a call center environment.
Fluent Spanish verbal communication skills including professional telephone etiquette.
Fluent written communication skills in Spanish, with the ability to compose clear, accurate, and professional correspondence with Travel Partners.
Strong customer service skills.
Excellent interpersonal skills and ability to tactfully deal with difficult travel agents and guests.
Must possess a courteous, positive, team-player attitude.
Must be able to provide knowledgeable, friendly, and efficient service.
Responsible for maintaining thorough knowledge of products, policies, and procedures.
Demonstrated knowledge of Microsoft Office applications, CRM system, and experience with travel reservations systems a plus.
Ability to quickly learn and maintain current knowledge of Crystal Cruises’ products and services.
Flexible with working any schedule, including late shifts and weekends.

Nice To Haves

2 years’ sales and luxury customer service experience preferred.

Responsibilities

Meet or exceed established sales goals and conversion standards selling cruises to various destinations along with optional programs such as air, land, hotel & insurance.
Service incoming phone calls in a professional, courteous, and efficient manner.
Consistently demonstrate a friendly and patient attitude through proper phone etiquette and positive voice inflection while maintaining quick call handling standards.
Ensure booking details are complete and accurate in accordance with department guidelines; properly notating all bookings ensuring 100% precision on every call.
Ensure calls are answered quickly and efficiently with an abandonment rate of less than 5%.
Maximize conversions by completing all profile information in OneIS if a booking is not made for the agent to follow up.
Drive revenue growth across LATAM markets by supporting travel advisors with consultative sales strategies, product positioning, and tailored itinerary recommendations.
Identify and report regional sales opportunities, trends, and gaps to increase market penetration and booking conversion.
Partner with LATAM Sales leadership to execute LATAM-specific campaigns, promotions, and go-to-market strategies.
Monitor the Latam Sales Mailbox for booking service and sales requests.
Assist callers in resolving minor problems pertaining to new and existing bookings.
Effectively employ sales techniques, customer service, and product knowledge expertise to increase sales revenue and provide complete customer satisfaction.
Maintain relationships with guests before and after their vacation through use of our CRM.
Collaborate with all other internal departments to facilitate booking process and sales; communicate cruise-related requests to the appropriate department.
Meet or exceed established Crystal Cruises Sales & Service standards.
Demonstrate competency of product knowledge.
Follow accurate policies and procedures advising visa & vaccine requirements or anything else that is required.
Maintain up-to-date knowledge of current product offerings by attending regularly scheduled department meetings and training/product briefing sessions.
Make recommendations for process, procedure, and technological improvements.
Sales projects as determined by management.
Performing other job-related functions as assigned.