Inbound Sales Supervisor

R+L Global•Phoenix, AZ

About The Position

This role is responsible for leading and developing a team of inbound sales professionals to achieve conversion and sales goals. The supervisor will coach, mentor, and train the team, identify process improvements, track key performance indicators, and foster a positive team environment. The company, R+L Global Logistics, is a provider of freight solutions and logistics services, offering a wide range of domestic and international transportation services.

Requirements

High School diploma, GED
3+ years sales experience, preferably in an inbound sales environment.
Experience with customer relationship management (CRM) software.
1+ years’ experience in a supervisory or management role leading high performance teams.
Demonstrated ability to convert prospects and close deals while maintaining established sales quotas.
Proven ability to manage, lead, motivate, provide constructive feedback, instruction, and development guidance to individuals and a team.
Results-oriented leader who defines and manages achievement of performance objectives.
Self-starter with a history of great decision making, planning, and execution to attain results.
Vibrant and energetic attitude, willingness to perform and get things done.
Social selling capability – and the ability to coach and guide a team on sales techniques and best practices.
Ability to identify and solve problems, analyze data, and develop effective solutions.
Strong communication skills, both written and oral, and interpersonal skills, with the ability to clearly and effectively communicate with both internal and external business partners
Ability to multitask in a fast-paced environment with rapidly changing priorities, meet deadlines, work well under pressure, and maintain discretion on confidential matters while maintaining a positive attitude and providing unmatched customer service
Proficient in Microsoft Office Suite
Ability to read, write, and speak English fluently

Nice To Haves

A Bachelor's degree in Sales, Marketing, or other relevant academic discipline preferred.

Responsibilities

Recruit, train, educate, and nurture your team to become professional lead conversion experts and improve conversation/meetings percentage.
Coach and mentor your team to ensure their ongoing success and career progression potential; provide regular feedback and performance reviews.
Foster a positive and high-performing team environment; support team in resolving customer issues and concerns.
Coordinate training and ensure compliance with all department processes, procedures, and corporate policies.
Identify and implement improvements to the sales process; Develop and implement sales strategies and tactics.
Track key performance indicators (KPIs) and analysis on conversion and close rates by lead type to identify trends and opportunities; set and track sales targets and quotas for the team.
Establish productive, professional relationships with key personnel and internal teams, including marketing, operations, and sales.
Communicate effectively and work closely with sales and account management teams to connect qualified leads.
Responsible for achieving or exceeding monthly lead, conversion rates and sales goals.