Inbound Sales Specialist - (Pacific Time Hours)

Trupanion•Seattle, WA

1d•Remote

About The Position

Trupanion is seeking an Inbound Sales Specialist to educate pet owners about its medical insurance coverage and help them make informed decisions about protecting their pets. The role handles warm inbound leads and supports prospective customers by phone and email, using empathy, authenticity, confidence, and active listening to understand customer needs, answer questions, and guide enrollment. Success requires building customer trust, delivering an exceptional experience, and meeting individual sales and productivity goals in a fast-paced, high-volume contact center. The Contact Center operates 24/7, 365 days a year, including nights, weekends, and federal holidays. This position is remote across eligible U.S. states, with a hybrid option available at the Seattle office. Remote employees need a private, distraction-free workspace and a reliable hard-wired cable or fiber internet connection; Wi-Fi, satellite, and mobile hotspots are not permitted. The full-time schedule is five eight-hour shifts weekly, Friday through Tuesday, 11:30 AM to 8:00 PM Pacific Time, with Wednesdays and Thursdays off and a 30-minute unpaid meal break. The schedule is set and does not rotate. Training is Monday through Friday, 8:00 AM to 5:00 PM Pacific Time; its duration varies based on P&C licensing status, and the timeline will be confirmed during recruitment. Attendance and active participation, including being on camera, are mandatory during training. Applicants must hold or be able to obtain and maintain an active Property and Casualty (P&C) license in their state of residence, and must be willing and able to obtain and maintain additional licenses in other U.S. states and applicable Canadian provinces as required. Trupanion facilitates additional licensing. Applicants in Alabama, Florida, Georgia, Illinois, Nevada, and New York must already hold an active P&C license. Applicants residing in California, New Jersey, Oregon, Texas, and Massachusetts cannot currently be considered. Pay is $20 per hour on a full-time schedule, adjusted where local minimum wage requirements are higher. Employees are currently eligible for uncapped monthly individual-performance bonuses. New team members receive Restricted Stock Units that vest over four years. Applicants who already hold an active P&C license are eligible for a $1,500 sign-on bonus; for those who are not licensed, Trupanion provides licensing coursework and paid study time during the first three weeks of P&C training.

Requirements

At least 2 years of successful sales experience in a high-volume B2C sales or inbound call center environment.
A proven record of meeting or exceeding individual sales goals, productivity expectations, and performance metrics in a fast-paced environment.
Ability to build rapport quickly, overcome objections, and guide customers through sales using a consultative, solution-oriented approach.
Strong written and verbal communication skills, including the ability to explain coverage options and benefits clearly and effectively.
Experience handling high-volume inbound customer interactions while balancing empathy, professionalism, efficiency, productivity, and call control.
Ownership, adaptability, and resilience in a metrics-driven, fast-paced environment.
Experience navigating multiple digital platforms simultaneously and accurately documenting customer interactions and policy information in CRM systems.
Ability to identify customer needs, recommend tailored solutions, and build trust through empathetic, customer-focused communication.
Self-motivation, strong time-management skills, and ability to maintain productivity and focus in a remote work environment.
Strong technical troubleshooting skills and comfort using technology independently in a remote environment.
Experience working remotely in a private setting with reliable hard-wired internet and a distraction-free home-office setup.
Must hold or be able to obtain and maintain an active P&C license in the state of residence.
Must be willing and able to obtain and maintain additional licenses in other U.S. states and applicable Canadian provinces as required.
Applicants residing in Alabama, Florida, Georgia, Illinois, Nevada, or New York must already hold an active P&C license.
Applicants must be authorized to work for any U.S. employer; visa sponsorship is not available.
Must have a reliable cable or fiber Ethernet connection; wireless Wi-Fi, satellite, and mobile-hotspot connections are not permitted.
Attendance and active participation, including being on camera, are mandatory during training.

Responsibilities

Educate and support prospective customers through inbound warm leads, phone calls, and email interactions.
Build trust and rapport with pet parents using a consultative approach to understand their needs and recommend suitable coverage.
Explain the value and benefits of Trupanion coverage to support informed customer decisions.
Use call control, active listening, and objection-handling techniques throughout the sales process.
Address customer concerns and sensitive conversations with empathy, authenticity, professionalism, and solution-oriented communication.
Guide customers through enrollment and provide a seamless, positive, supportive experience.
Manage high inbound call volumes while balancing customer experience, efficiency, productivity, and individual sales goals.
Demonstrate ownership, accountability, and adaptability as responsibilities, processes, and workflows evolve.
Navigate multiple systems and tools to provide an efficient customer experience.
Prioritize and manage time while maintaining attention to detail and productivity in a high-volume contact center.
Accurately document customer interactions and maintain detailed records in the CRM system.
Independently troubleshoot common technical issues and adapt to new tools or system updates.

Benefits

Full medical, dental, and vision benefits at no cost to the employee.
Four weeks of paid time off and nine paid float holidays.
Five-week sabbatical after five years of employment.
Free medical health insurance for one dog or cat.
Paid time off to volunteer at nonprofit organizations.
Uncapped monthly bonuses based on individual performance.
Restricted Stock Units for new team members, vesting over four years.
$1,500 sign-on bonus for applicants who already hold an active P&C license.
Licensing coursework and paid study time during the first three weeks of P&C training for applicants who are not currently licensed.
Seattle office amenities include a free on-site gym, free dog-walking services for office pets during business hours, free parking, and paid ORCA cards.