Inbound Sales Specialist - (Pacific Time Hours)

Trupanion•Seattle, WA

2d•Remote

About The Position

Trupanion is hiring an Inbound Sales Specialist for its Contact Center. This remote role engages with warm inbound leads through phone calls and email, educating pet owners about Trupanion coverage and helping them make informed decisions about protecting their pets. The specialist uses empathy, authenticity, active listening, and a consultative approach to understand customer needs, answer questions, address objections, recommend coverage, and guide customers through enrollment. The role combines customer care with individual sales and productivity goals in a fast-paced, high-volume environment. The position is full-time, with five 8-hour shifts each week, 11:30 AM to 8:00 PM Pacific Time, Friday through Tuesday. Wednesdays and Thursdays are off, and the schedule does not rotate. Training is Monday through Friday, 8:00 AM to 5:00 PM Pacific Time; its duration varies depending on P&C licensing status, and attendance and active participation on camera are required. The role is remote across the United States subject to state-specific hiring restrictions, with an optional hybrid schedule available in the Seattle office. A reliable hard-wired cable or fiber internet connection and a distraction-free private home-office setting are required. The hourly pay is $20, adjusted where local minimum wage is higher, and employees are currently eligible for uncapped monthly performance bonuses. Employees receive Restricted Stock Units, with new-hire grants vesting over four years. Candidates who already hold an active P&C license are eligible for a $1,500 sign-on bonus; Trupanion provides licensing coursework and paid study time during the first three weeks of P&C training for those who are not yet licensed. The role requires holding or obtaining and maintaining an active P&C license in the employee’s state of residence, as well as obtaining and maintaining additional licenses in other U.S. states and applicable Canadian provinces when required.

Requirements

At least 2 years of successful sales experience in a high-volume B2C sales or inbound call center environment.
A proven record of meeting or exceeding individual sales goals, productivity expectations, and performance metrics in a fast-paced environment.
Ability to build rapport quickly, overcome objections, and guide customers through sales using a consultative, solution-oriented approach.
Strong written and verbal communication skills and ability to explain coverage options and benefits clearly and authentically.
Experience handling high-volume inbound customer interactions while balancing empathy, professionalism, efficiency, productivity, and call control.
Ownership, adaptability, and resilience in a metrics-driven, fast-paced environment.
Experience navigating multiple digital platforms simultaneously and accurately documenting customer interactions and policy information in CRM systems.
Ability to identify customer needs, recommend tailored solutions, and build trust through empathetic, customer-focused communication.
Self-motivation, strong time management, and ability to maintain productivity and focus while working remotely.
Strong technical troubleshooting skills and comfort using technology independently in a remote environment.
Experience working remotely in a private setting with reliable hard-wired internet and a distraction-free home-office setup.
Must hold or be able to obtain and maintain an active P&C license in the state of residence.
Must be willing and able to obtain and maintain additional licenses in other U.S. states and applicable Canadian provinces as required.
Applicants must be authorized to work for any employer in the U.S.; visa sponsorship is not available.
Applicants residing in California, New Jersey, Oregon, or Massachusetts are not currently being considered.
Applicants residing in Alabama, Florida, Georgia, Illinois, Nevada, or New York must already hold an active P&C license.
A reliable, stable hard-wired Ethernet connection delivered through cable or fiber is required; Wi-Fi, satellite, and mobile hotspots are not permitted.
Must attend and actively participate in training, including being on camera.

Responsibilities

Educate and support prospective customers through inbound warm leads, phone calls, and email interactions.
Build trust and rapport with pet parents, understand their needs, and recommend appropriate coverage solutions using a consultative approach.
Explain the value and benefits of Trupanion coverage to help customers make informed decisions.
Guide sales conversations using call control, active listening, and objection-handling techniques.
Address customer concerns and sensitive conversations with empathy, authenticity, professionalism, and solution-oriented communication.
Guide customers through enrollment and provide a seamless, positive customer experience.
Manage high inbound call volumes while balancing customer experience, efficiency, productivity, and individual sales goals.
Demonstrate ownership, accountability, and adaptability as responsibilities, processes, and workflows evolve.
Navigate multiple systems and tools to deliver an efficient customer experience.
Prioritize time and maintain attention to detail and productivity in a high-volume contact center environment.
Accurately document customer interactions and maintain detailed records in the CRM system.
Troubleshoot common technical issues independently and adapt to new tools or system updates.
Obtain and maintain an active P&C license in the state of residence and additional licenses in other U.S. states and applicable Canadian provinces as required.

Benefits

Full medical, dental, and vision benefits at no cost to the employee.
Four weeks of paid time off and 9 paid float holidays.
Five-week sabbatical after five years of employment.
Free medical health insurance for one dog or cat.
Paid time off to volunteer at nonprofit organizations.
Uncapped monthly bonuses based on individual performance.
Restricted Stock Unit grants for new team members, vesting over four years.
$1,500 sign-on bonus for employees who already hold an active P&C license.
Licensing coursework and paid study time during the first three weeks of P&C training for employees who are not currently licensed.
Seattle office amenities include a free on-site gym, free dog-walking services for office pets during business hours, free parking, and paid ORCA cards.