Inbound Sales Representative - CCI

Cox Enterprises•Phoenix, AZ

22h•Onsite

About The Position

The Inbound Sales Representative is a full-time position currently working in the office. This is a highly consultative sales opportunity. Call center hours of operation are 5am – 9pm, Mon – Fri and 6am – 7pm, Sat. We have a shift bid process that you will go through before you are finished with the training program. As part of a customer loyalty driven team, highly motivated individuals could receive a targeted annual salary amount of $49,834. This reflects the full-time hourly base rate of at least $16.58, and the target commission is $1,279 a month. Employees also receive a ramp period of 2 months to adjust to commission earnings. You must live within the area of Phoenix, AZ.

Requirements

High school diploma, GED, or relevant work experience.
Excellent computer skills.
Effective communication skills and ability to multi-task.
Excellent interpersonal skills and teamwork.
Excellent ability to persuade others through direct/indirect influence.
Ability to quickly establish customer relationships in a fast environment.
Demonstrated capacity to thrive in a high-change, often ambiguous business environment.
Demonstrated ability to seek out and seize opportunities and take initiative with little or no direction.
Must live within the area of Phoenix, AZ.
Must be authorized to work in the United States for any employer without current or future sponsorship.

Nice To Haves

Telecommunications industry experience.
1+ years in a sales quota environment.
2+ years’ experience in related field (i.e. Retail, Training, Indirect Sales, etc.).

Responsibilities

Make residential customers feel “at home” with our products and services.
Be knowledgeable about everything Cox Communications offers and marketing campaigns that fuel inbound calls.
Be super responsive to customer inquiries, resolving issues quickly, while keeping callers informed about the latest solutions.
Help to solve customer requests to handle more challenging sales situations.
Support other departments with overflow calls.
Support peers in the sales team through best practice sharing and peer coaching.

Benefits

401k + company matching
Comprehensive medical benefits
Free Internet
Discounts on other Cox services valued at up to $300 per month
Tuition reimbursement for academic pursuits
Adoption assistance
Paid time off to volunteer
Childcare and eldercare resources
Pet insurance
Minimum of sixteen hours of paid time off every month
Seven paid holidays throughout the calendar year
Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Health care insurance (medical, dental, vision)
Retirement planning (401(k))
Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)