Inbound Sales Performance Leader
About The Position
TurFresh is seeking an Inbound Sales Performance Leader to improve the conversion rate of its inbound sales team. This role begins as a 90-day performance engagement, with the potential for a long-term leadership position based on demonstrated results. The company, a leader in artificial turf cleaning and maintenance for over 26 years, values continuous improvement, AI integration, and a commitment to getting better. TurFresh operates with a strong foundation including AI-assisted call analysis, weekly coaching reports, CRM dashboards, and structured onboarding. The ideal candidate will be results-oriented, capable of earning the respect of talented salespeople, and focused on measurable improvement of the team they lead.
Requirements
- Successfully improved the performance of an inbound sales team by coaching better customer conversations, reinforcing consistent execution, and holding people accountable for improvement.
- Experience improving conversion rates through coaching and accountability.
- Experience reviewing recorded sales calls and identifying coaching opportunities.
- Experience conducting one-on-one coaching and structured role-playing.
- Experience reinforcing training through consistent follow-up.
- Experience using CRM data, call recordings, and performance metrics to prioritize coaching.
- Experience helping salespeople consistently execute a defined sales process.
- Experience working in an environment where inbound customer conversations, rather than outbound prospecting, drive revenue.
- Ability to quickly learn our business, earn the team's trust, and measurably improve performance.
Nice To Haves
- Experience selling to residential consumers is preferred.
Responsibilities
- Own the daily performance of our inbound sales team.
- Coach sales consultants through structured one-on-one coaching.
- Reinforce and expand on concepts taught during weekly sales workshops.
- Review recorded sales conversations and AI-generated coaching insights.
- Conduct role-play sessions using real customer scenarios.
- Inspect execution to ensure coaching becomes a daily habit.
- Hold salespeople accountable for consistently executing our sales methodology.
- Improve discovery, qualification, objection handling, follow-up, and closing.
- Accelerate new hire development.
- Reduce sales-created operational issues through better qualification and documentation.
- Partner with Sales Operations, Marketing, and Operations to improve the customer experience.
- Identify opportunities to improve both individual performance and our overall sales process.
Benefits
- Opportunity to transition into a long-term role based on results.
- Donations to animal shelters and rescues through the TurfRescue initiative.
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
