About The Position
We’re hiring an Inbound Sales & Customer Service Representative to handle high-volume inbound calls, assist customers with plumbing needs, and convert conversations into booked service appointments and memberships. This is a sales-driven customer service role — not just answering calls. You’ll guide conversations, solve problems, and confidently move customers toward action. If you’re comfortable on the phone, enjoy helping people, and want to build real inbound sales skills, this role is built for you.
Requirements
- Experience in inbound sales
- Experience in call center sales
- Experience in customer service with conversion targets
- Proven ability to convert inbound calls into bookings
- Strong objection handling and upselling ability
- Clear, professional English communication
- Experience using CRM or call management tools
Nice To Haves
- Experience in home services (plumbing, HVAC, electrical)
- Familiarity with field service tools like ServiceTitan
- Experience in high-volume call environments
- Membership or subscription sales experience
Responsibilities
- Handle high-volume inbound calls with confidence and professionalism
- Understand customer needs and recommend the right service
- Guide conversations toward booked appointments using proven scripts
- Build trust quickly and maintain a calm, solution-focused tone
- Book service appointments accurately and efficiently
- Introduce and explain membership plans (Pipeline Club)
- Identify upsell opportunities without hurting customer experience
- Balance service + sales in every interaction
- Log calls, bookings, and notes accurately in CRM systems
- Follow structured scripts, workflows, and SOPs
- Maintain clean and complete customer records
- Handle objections and concerns with confidence
- De-escalate frustrated customers professionally
- Deliver a consistent, high-quality customer experience
- Work closely with dispatch and operations teams
- Coordinate with offshore team members for smooth service delivery
- Share feedback to improve scripts, tools, and workflows
Benefits
- Clear scripts, systems, and training
- Strong coaching and performance support
- Opportunity to grow into sales roles, team lead positions, or operations roles
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
