Inbound Sales & Customer Service Agent

BBB | Better Business Bureau • Orlando, FL

2d • Onsite

About The Position

The Inbound Sales & Customer Service Agent provides front-line phone support to TERREPOWER's customers, managing a high volume of inbound sales and service calls while delivering the kind of experience that keeps customers coming back. This role blends sales aptitude with problem-solving — handling invoices and credits, coordinating with the production team on order accuracy, and building lasting relationships with vendors and customers alike.

Requirements

• Call center and phone sales experience highly preferred.
• Familiarity with the automotive industry and parts helpful but not required.
• Willingness to support other areas of the business as needed.

Responsibilities

• Provide exceptional customer service on every call, balancing sales opportunities with customer satisfaction.
• Manage a high volume of inbound phone calls from existing customers, handling both sales inquiries and service needs.
• Process client invoices and credits accurately and in a timely manner.
• Partner with the production team to verify and ensure order accuracy.
• Build and maintain strong relationships with vendors to support smooth order fulfillment.

Benefits

• Growth & Development – Whether you’re on the production floor, in engineering, or part of our corporate team, we invest in your success through training, mentorship, and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed