Eastern Region - Inbound Retention Specialist - Sales - US Remote

Yelp, Inc•Tampa, FL

4d•Remote

About The Position

Yelp’s Customer Success team is seeking a dedicated and driven Inbound Sales Retention Specialist to support, consult with, and retain small business advertisers after the sale. The role focuses on providing exceptional, timely customer support and helping advertisers understand the value and performance of their Yelp investment. The position operates remotely, but candidates must reside in the Eastern region of the United States, including the Eastern or Central Time Zones. The work requires an individual hardline high-speed internet connection; satellite internet and mobile hotspots cannot be used.

Requirements

Bachelor’s degree or at least 3 years of relevant client-facing experience.
Technical proficiency with computers and information systems.
Strong verbal and written communication skills.
Problem-solving and troubleshooting skills.
Love of local businesses and understanding of their importance to local economies.
Excellent time-management and organizational skills, including the ability to track and complete numerous details.
Ability to handle difficult conversations with business owners professionally and with a solutions-oriented approach.
Ability to balance consulting and support as needed.
Willingness to receive and implement feedback.
Ability to adapt to a fast-paced, changing environment.
Access to an individual hardline high-speed internet connection in the workspace; satellite internet and mobile hotspots are not permitted.
Residence in the Eastern region of the United States, including the Eastern or Central Time Zones.

Nice To Haves

Experience in account management, sales, advertising, or small business.

Responsibilities

Strengthen Yelp’s revenue retention by providing exceptional and timely customer support.
Spend most of the workday in an inbound phone queue, consulting with and educating current Yelp advertisers.
Show clients the value of Yelp by highlighting returns through advertising performance metrics.
Handle escalated clients using listening and conflict-resolution skills.
Become an expert in Yelp’s advertising solutions and quickly adapt product recommendations to clients’ needs.
Ask probing questions and handle objections.
Communicate effectively with clients and Yelp employees.
Remain organized and efficient in a fast-paced environment.
Consistently achieve or exceed monthly goals.
Use Chatbench, Yelp’s internal tool providing secure access to LLM models, to research, draft proposals, analyze data, and overcome objections.

Benefits

Medical, vision, and dental coverage effective on the first day.
Mental health support and services through Modern Health.
15 days of PTO, accruing from the date of hire and increasing after 2 or more years of tenure.
12 paid holidays, one floating holiday, and 7 paid wellness days.
Up to 14 weeks of parental leave.
Monthly wellness subsidy.
Flexible spending account.
401(k) retirement savings plan.
Employee stock purchase plan.
Work-from-home reimbursement.
Base salary of $50,000 plus performance-based incentives.