Staff Inbound Product Manager- AI

ServiceNow•Santa Clara, CA

11h•$166,500 - $291,400•Hybrid

About The Position

ServiceNow is a global market leader in innovative AI-enhanced technology, serving over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform connects people, systems, and processes to help organizations work smarter, faster, and better. We are looking for an Inbound Product Manager with a focus on AI to join our team and contribute to our mission of making the world work better for everyone.

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
8+ years of software product management, Software Asset Management, or Software Publisher Licensing experience
Demonstrated leadership experience and strategic thinking operating at the scale of a large enterprise software product.
Comfortable with pivoting, learning fast and communicating with impact.
Be comfortable presenting to and communicating with customers
Strong prioritization skills and the discipline to focus on high impact activities
Experience gathering and capturing product requirements and transforming them into a product roadmap
Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions

Responsibilities

Design and deliver product features for a fast-growing business unit and product portfolio.
Collaborate with engineering to execute on strategies that deliver value to our customers.
Build relationships with customers through design programs and product advisory councils.
Demo and present to existing and prospective customers.
Champion the customer to the rest of the product management, sales and marketing organization to influence product strategy.
Work cross functionally with other product teams, to deliver joint product features to deliver value to customer across and outside of IT.
Collaborate with a team of dedicated and engaged product managers with a collective goal of serving our customers.