Inbound & Outbound Sales Development Representative (Merchant Onboardi

Easy Pay Direct•Austin, TX

3d•Onsite

About The Position

Inbound & Outbound Sales Development Representative (Merchant Onboarding) Location: East Austin, TX (In-Person) Compensation: Base Salary: $70,000 + Performance Incentives (Typical First-Year Earnings: ~$85,000) Your Next Mission Every day, legitimate businesses are turned away by traditional payment processors. At Easy Pay Direct, we help those businesses get approved so they can accept payments and continue growing. We're a small, agile team in the heart of East Austin, and we're looking for a sharp, proactive Sales Development Representative to be the first point of contact for prospective merchants and guide them from initial interest through account approval. If you enjoy sales, move with urgency, and like helping business owners solve real problems, we'd love to meet you. This role is perfect for someone who enjoys building relationships, thrives in a fast-paced environment, and takes pride in turning opportunities into approved merchant accounts. About Easy Pay Direct Founded in 2012 by an entrepreneur who experienced the frustrations of e-commerce payment processing firsthand, Easy Pay Direct helps business owners navigate one of the most specialized areas of fintech. We're not a big bank or a large corporation. We're a close-knit team that moves fast, communicates openly, and gives every employee the opportunity to make a meaningful impact. What "High-Risk" Means Certain businesses can't use processors like Stripe or Square because of their industry, chargeback exposure, or regulatory requirements. We help those businesses secure reliable payment processing by partnering with the right banking institutions and guiding them through underwriting and compliance. If you're new to merchant services, don't worry. We'll teach you everything you need to succeed.

Requirements

2+ years of experience as a B2B Sales Representative or in an inbound/outbound client onboarding role
Excellent written and verbal communication skills
Strong organizational skills and attention to detail
Comfortable managing multiple priorities in a fast-paced environment
Comfortable making outbound calls and persistent follow-up
Self-motivated with a strong sense of urgency, ownership, and accountability
Tech-savvy and quick to learn new systems
Ability to build rapport quickly and guide merchants through a structured sales process

Nice To Haves

Experience in merchant services, fintech, financial services, or payment processing
Experience working with high-risk merchant accounts
Experience using HubSpot or another CRM
Experience reviewing financial documents or supporting underwriting
Experience identifying fraud or compliance concerns

Responsibilities

Responding to inbound leads within minutes
Prospecting and following up with merchants
Calling, texting, and emailing prospective business owners
Collecting documentation and moving applications toward approval
Working with internal teams to keep deal moving with underwriters
Managing your pipeline and activity in HubSpot
Connect with merchants, guide them through the sales and onboarding process, and get them approved as quickly as possible.
Move quickly, build trust, and keep every opportunity moving forward.
Guide merchants through the application process by setting expectations, answering questions, collecting documentation, securing electronic signatures, and preparing complete applications for underwriting.
Review bank statements, government-issued IDs, business documentation, and processing history to identify potential red flags before applications move forward.
Maintain meticulous records in HubSpot.