About The Position

The Inbound Operations Team Leader leads the inbound team responsible for unloading trailer deliveries and preparing merchandise for the sales floor. The role supports a consistent guest experience by ensuring products are available, accurately priced and signed, and that daily and weekly workloads are completed efficiently and on time. The team leader helps plan and execute operational work, develop hourly team members, and deliver department and store sales goals. This is a full-time leadership role with work hours that depend on business needs and may fluctuate; there is no guarantee of 40 hours per week. The schedule is variable and may include nights, weekends, holidays, closing shifts, and peak shopping times. The position is active and physically demanding, requiring mobility throughout a shift and frequent handling of merchandise. The leader may also occasionally assume store-level leadership-on-duty responsibilities and support guest services such as backup cashiering, order pickup, and Drive Up.

Requirements

  • High school degree or equivalent.
  • At least 18 years of age.
  • Ability to lead others and hold them accountable.
  • Ability to learn and adapt to current technology needs.
  • Ability to work independently and as part of a team.
  • Ability to manage workload and prioritize tasks independently.
  • Ability to remain focused and composed in a fast-paced environment and complete multiple tasks within established timeframes.
  • Welcoming and helpful attitude toward guests and team members.
  • Effective communication skills.
  • Ability to access all areas of the building to respond to guest or team member issues.
  • Ability to interpret instructions, reports, and information.
  • Ability to accurately handle cash register operations as needed.
  • Ability to climb up and down ladders as needed.
  • Ability to scan, handle, and move merchandise safely and efficiently, including frequently lifting, carrying, and moving items up to 44 pounds throughout a shift without additional assistance; work involves repetitive bending, twisting, reaching, and rotating.
  • Flexible schedule availability, including nights, weekends, and holidays, and reliable, prompt attendance.
  • Ability to work in and be exposed to varying temperatures, humidity, and other elements while performing certain duties, including Drive Up and carryout.
  • Ability to remain mobile for the duration of a scheduled shift; shift length may vary.

Nice To Haves

  • Previous retail experience is preferred but not required.

Responsibilities

  • Deliver guest experience commitments and create an easy, inspiring, and friendly guest experience.
  • Ensure team members understand, are trained in, and consistently deliver guest experience commitments and operational standards.
  • Observe team members, provide feedback, recognize strong performance, and hold team members accountable.
  • Review guest, financial, and team outcome metrics; identify opportunities, take action, align the team on behaviors and execution, celebrate wins, and drive results.
  • Understand sales goals and plans, and execute daily and weekly workloads to achieve department and store sales goals and guest engagement.
  • Lead and share expertise in operations, freshness, accuracy, and efficiency.
  • With guidance from the direct leader, establish clear goals and expectations and hold team members accountable.
  • Use workload planning tools to complete scheduled workload and ensure areas are guest-ready at store opening.
  • Assign daily tasks based on planned workload and guest traffic patterns, aligned with weekly and monthly business priorities.
  • Assess GM backroom and sales floor areas and review reports to identify gaps and plan corrective action.
  • Ensure products are available for purchase and support a consistent guest experience.
  • Assist the direct leader with organizational and operational change and follow-up.
  • Help build the GM Experts team from selection through onboarding and learning; provide ongoing training, direction, and feedback and validate work completion.
  • Promote inclusivity by valuing diverse perspectives, acting authentically and respectfully, and creating equitable experiences.
  • Model ethical conduct, safety, and compliance, and hold the team accountable for these commitments.
  • Lead a safety culture by modeling and recognizing safe behaviors, identifying and correcting hazards, enforcing safety expectations, assisting with incident response, and timely and accurately reporting or investigating injuries.
  • Model physical security processes and support merchandise protection strategies, including ordering, storage, and application as directed by best practices.
  • If serving as a key carrier, follow safe and secure training and processes.
  • Occasionally assume store-level leadership-on-duty responsibilities during assigned shifts based on store needs.
  • Address store and offsite emergency and compliance needs.
  • Support guest services, including backup cashiering, order pickup, and Drive Up, while maintaining compliance with applicable requirements such as adult beverage laws.
  • Perform other duties based on business needs.

Benefits

  • Eligible team members and dependents may receive comprehensive health benefits and programs, which may include medical, vision, dental, and life insurance.
  • 401(k).
  • Employee discount.
  • Short-term disability.
  • Long-term disability.
  • Paid sick leave.
  • Paid national holidays.
  • Paid vacation.
  • The posting directs applicants to Target’s benefits website for additional benefits information and eligibility details.
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